We've just moved in to a house you supply, how do I change the name on the account?

Hey @WPyszczuk,

How were you made aware that OVO was the property supplier? Usually, when someone asks about the supplier status of a property when they call, we would take the door number and postcode and check the national database. So either the supplied property information is wrong, leading to incorrect information, or we don’t supply the property. 

I’d suggest giving our Support Team another call and asking them to double-check again for you just to be sure. As @Blastoise186 pointed out, we have a sister company, Boost, if the meters in the property are pay-as-you-go. 

Hye I want to change the name on my bill from last three months we didn't pay electricity bill could you send me the bill on my name 

Hi @Rabia adnan ,

If you recently moved in, you need a new account rather than modifying the existing one.

Either way, please call 0330 303 5063 to discuss this.

Hey @Rabia adnan 

Welcome to the Forum, one of our volunteers Blastoise186 has already left some really helpful advice here for you but I just wanted to add on a few things to that advice.

If you’ve recently moved into a property we supply and you’ve not yet told us about it you can do so you’ll need to get in contact with our Support Team as it’s been a few months now since you moved in, they’ll be able to get an account set up in your name and get those bills sorted out for you.

You can find more on this on the topic below too:

Similarly, if you’ve already signed up and there’s been a mistake in the sign up process such as the name is incorrect and you just need to have it updated, the Support Team will be able to get this sorted too. There’s also more on this below:

It does sound more like the fist instance that we just don’t have an account set up for you yet, so please do reach out to the Support Team who’ll be able to get you all set up.

Keep us updated with how you get on.🙂