Skip to main content
Best answer by Mw2870

Updated on 03/09/26 by Abby_OVO 

 

First things first, you’ll need to let us know you’re now responsible for the energy there, you can do this here or by contacting our Support Team.

 

Even if you’re planning on switching suppliers, or finding new tenants you’ll need a temporary account created in order to cover the period before this happens. When we create your account we’ll check the date your tenants left and the meter readings on this date (unless you’ve got a smart meter) and create you an account starting from this point. 

 

Once you’ve set your account up we’ll send you a welcome pack, and you can then manage the account by logging into your online account or downloading our app (available for iOS and Android). You can also close your account when you’ve found new tenants by clicking on the ‘Moving Home’ menu option.

 

Don’t forget to remind the new tenants to get in touch once they’ve moved in, they’ll need to set up an account as soon as they have the keys.

 

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

10 replies

Mw2870
Newcomer
Mw2870Best Answer
Newcomer
November 13, 2017

Updated on 03/09/26 by Abby_OVO 

 

First things first, you’ll need to let us know you’re now responsible for the energy there, you can do this here or by contacting our Support Team.

 

Even if you’re planning on switching suppliers, or finding new tenants you’ll need a temporary account created in order to cover the period before this happens. When we create your account we’ll check the date your tenants left and the meter readings on this date (unless you’ve got a smart meter) and create you an account starting from this point. 

 

Once you’ve set your account up we’ll send you a welcome pack, and you can then manage the account by logging into your online account or downloading our app (available for iOS and Android). You can also close your account when you’ve found new tenants by clicking on the ‘Moving Home’ menu option.

 

Don’t forget to remind the new tenants to get in touch once they’ve moved in, they’ll need to set up an account as soon as they have the keys.

 

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

    Newcomer
    DSF
    Newcomer
    March 11, 2019
    I have recently sold a property following a tenant eviction. There is no electricity at the flat and I need to carry out a boiler service. It would appear there is a meter at the property, how do I get electricity to the flat. The previous tenant is not living at the property?
    Eva_OVO
    OVO Staff
    Eva_OVO
    OVO Staff
    March 15, 2019
    Take a look at the best answer for more info, @DSF.

    If your home has prepayment meters, you'll need to call the Boost team on 0330 102 7517. You can check out the Boost forum here.
    My friend told me how electricity is measured and I was like Watt!
    Newcomer
    100074082
    Newcomer
    June 7, 2019
    Hello OVO, my property has been vacated by the tenants on 01/06/19 and I am now having work done on the house (so no directly new tenants). How do I switch the payments now to myself and can you make sure the tenant has paid their outstanding amounts please? It would be good to talk on the phone - [edited by moderator]. Thanks, Ruth
    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    June 13, 2019
    Hi @100074082 - I've moved your post onto this topic which should explain what you need to do. I've also edited your phone number out of your post as this is a public forum.
    Your guiding light(bulb)
    Newcomer
    marrterr
    Newcomer
    November 4, 2019

    I am a landlord and my tenant has moved out and paid their bill. There will be a period of a few weeks before a new tenant moves in. Energy is still suppled to the house as the heating is on a low setting. How do I go about paying for the energy used between tenants?

    Amy_OVO
    Retired Moderator
    Amy_OVO
    Retired Moderator
    November 5, 2019

    Hi there.

    You will need to call OVO and provide them with the meter readings from the day the tenants moved out. They will then set an account up in your name and you will be responsible for usage until the next set of tenants move in. You are free to stay with OVO or transfer to another company.

    Pay monthly customers
    0330 303 5063

    Monday to Friday 8am - 6pm

     

    Please reach out to our team, @marrterr, they’ll get you all set up! 

    OVO-Joyed to help!
    Newcomer
    TempleHomes
    Newcomer
    February 25, 2021

    I'm a letting agent and I want to notify OVO the change of tenants on behalf of the owner. How can I do this? Thank you. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 25, 2021

    Hey there @TempleHomes !

    That’s a good question actually. Probably the best advice I can give would be to let the Support Team know. In general, the easiest way to do this would be for the new tenant to contact OVO and set up a new account in their name. When they do this, the old account for the previous tenant/landlord will be closed out and the new tenant will become responsible for the supply.

    While you might be able to do this on their behalf, it’s generally easier to let the tenant handle it. The only exception would be if the landlord is responsible for paying the bill as per the tenancy agreement (you’d know if that was the case).

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    February 26, 2021

    Probably the best advice I can give would be to let the Support Team know. In general, the easiest way to do this would be for the new tenant to contact OVO and set up a new account in their name. When they do this, the old account for the previous tenant/landlord will be closed out and the new tenant will become responsible for the supply.

    While you might be able to do this on their behalf, it’s generally easier to let the tenant handle it. The only exception would be if the landlord is responsible for paying the bill as per the tenancy agreement (you’d know if that was the case).

     

    One thing I’d add to this, @TempleHomes - if there’s a gap between tenants, the lettings agency will be responsible for the property’s utilities for that time. So you can very much make contact with the Support Team (soon it will be possible to do this online), provide the dates and readings of the first day ‘you’ / the landlord became responsible, and then the new tenant can do the same when they move in. 

     

    :robot:

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd