Updated on 14/07/25 by Shads_OVO
Welcome to the OVO online community. Great question to ask about why you’re having trouble switching away.
Sorry to hear your switch is being delayed due to the way your supply is listed on the national database. What’s likely is your electricity supply is on ‘half-hourly settlements’. This means the readings we receive from your smart meter are shared with the industry on a half-hourly basis. This makes sure we’re able to anticipate your energy demand more efficiently and is an important part of de-carbonising the grid on our journey to Plan Zero.
This ‘half hourly settlement’ is listed on the national database as a profile class 00, which up until 2017 was only for business listings. This is an industry wide change so all suppliers should be aware that half-hourly settled supplies can now include residential supplies. However there are a lot of suppliers who still haven’t adjusted to this change and therefore may not be able to onboard you as a customer with this profile class.
We can change your entry on the national database so that it’s not listed as half hourly settled, in order to avoid confusion from another supplier. Reach out to our Support Team to request this update. Once requested it takes around 2 - 4 weeks for the listing to be updated. Please be aware that as this relies on the actions of a third party, unfortunately we’re unable to speed this process up, however it might be worth contacting your prospective supplier to check whether they are able to request your switch without needing an update to your address listing. You can find out more about half-hourly settlements here:
Hope this helps get things sorted and your switch back on track!
