Skip to main content
H
Rank 1
Holly
Rank 1
July 6, 2017
Solved

Moving into a new property - how do I get access to the online account?

  • July 6, 2017
  • 13 replies
  • 2928 views

Hi, I spoke to someone on the phone two days ago and set up a direct debit and chose a pay monthly option for my new home. I was told I would receive a confirmation email to set up my account online and review what I signed up but I still haven't got this and it's been two days. Please could you tell me when you will send the confirmation email so I can set up an account online? I want to do this before my direct debit comes out so I can check it's all accurate and give most up to date meter readings. Thank you

 

Best answer by

Updated on 09/07/25 by Ben_OVO

 

Welcome to OVO and your new home!

 

Great that you’ve already found how to set-up an account with us, as we’re currently supplying the energy there. Even if you’re planning on switching suppliers you’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date and create you an account starting from this point. 

 

As you’ve already got this arranged during a call to our Support Team the next thing to look out for is your welcome email, this should arrive within an hour of signing up. As always best to check your junk folder in case it ends up there. If you’re still waiting, get in touch with the team who can double-check everything’s on track. Sometimes a sneaky typo in your email address can mean you haven’t received this email as expected. 

Once you’ve received the welcome email head on over to our login page or download the OVO app (available for Android or iOS). Then follow these steps:

 

  • On the login page click ‘set up account’
  • Enter your email address when prompted
  • You’ll be sent an email containing a link from which to set a new password
  • Once you’ve set your password, you’ll have access to the online account and app
  • Please note - whilst we’re in the process of getting your account set up, you may not have full access to all features of the account

 

We’ve got more advice on getting the most out of your online account and app in these guides:

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO customer? - Check out our plans!

 

13 replies

Show previous replies
L
Newcomer
lbirch21
Newcomer
June 17, 2024

Hi,

 

I have an account number with OVO and have started paying bills. I want to create an account with OVO Energy so I can better keep track of my balances and not have to rely on paper billing. I have tried several times to enter my email address to get a profile creation link but nothing is being sent to me (including spam & junk). I’m not sure what to do, any advice?

 

Thank you,

 

Liam

Blastoise186
Super User
Blastoise186Super User
Super User
June 17, 2024

Hi @lbirch21 ,

You’ll probably need to call Support in this case, try 0330 303 5063 and they’ll sort you out.

Please note that you can’t re-use someone else’s old account - you’d need to create a new one if that’s what you’re currently doing.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
June 18, 2024

Hey @lbirch21,

 

If your new home is supplied by OVO, you can call our Support Team on 0330 303 5063, we’re open Monday- Friday 9am to 5pm. Or, if you’d prefer to do it all online you can sign up here. 

 

This topic might be helpful to you:

 

 

Renewable Energy? Big Fan.
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd