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Moved into a house supplied by OVO - how do I create an account and book a smart meter appointment?

  • December 29, 2025
  • 4 replies
  • 90 views

I didn't get it

Best answer by Ben_OVO

Hi ​@Khabat,

 

I hope the house move went well. If you’ve moved into a home that is already supplied by OVO you can set the account up in your name online by following this link. You’ll just need to add your personal details, select a tariff, enter the opening reads and set a Direct Debit up if you’d like one.

 

Once you’ve filed out the online form you’ll receive a welcome email with your new account number. You can find out more about this here:

 

 

Once you receive your welcome email you’ll be able to log into your online account / app (you can’t log in until your account has been fully set up. Once you’ve got access to the online account, you’ll be able to book a smart meter appointment there, or on the app if you’d prefer.

 

Below is a series of guides that’ll help you to book a smart meter appointment on the online account or app, and much more! 

 

 

This guide gives more info on smart meters and their benefits:

 

 

I hope this helps - let us know if you’ve got any further questions.

4 replies

Ben_OVO
Community Manager
Forum|alt.badge.img+4
  • Community Manager
  • December 30, 2025

Hi ​@Khabat and a warm welcome to the OVO Forum.

 

Please could you give us some more information on what you need advice on? We’d be happy to help.


  • Author
  • Rank 1
  • December 30, 2025

Hi, hope you are well. I have recently moved into a flat. I want to change the Gas in my name, but I don't know how. Could you please help me with that? Additionally, I would like to change the meter to a smart one if possible. Thank you


Ben_OVO
Community Manager
Forum|alt.badge.img+4
  • Community Manager
  • Solved
  • December 30, 2025

Hi ​@Khabat,

 

I hope the house move went well. If you’ve moved into a home that is already supplied by OVO you can set the account up in your name online by following this link. You’ll just need to add your personal details, select a tariff, enter the opening reads and set a Direct Debit up if you’d like one.

 

Once you’ve filed out the online form you’ll receive a welcome email with your new account number. You can find out more about this here:

 

 

Once you receive your welcome email you’ll be able to log into your online account / app (you can’t log in until your account has been fully set up. Once you’ve got access to the online account, you’ll be able to book a smart meter appointment there, or on the app if you’d prefer.

 

Below is a series of guides that’ll help you to book a smart meter appointment on the online account or app, and much more! 

 

 

This guide gives more info on smart meters and their benefits:

 

 

I hope this helps - let us know if you’ve got any further questions.


  • Author
  • Rank 1
  • January 2, 2026

Hi, thank you so much. all done. love you


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