Mismatch on final and opening meter reading - how can I resolve this?

Updated on 04/09/26 by Abby_OVO

Firstly  - Welcome to OVO and to our wonderful online community!

As our switching guide suggests, OVO ask you to supply some opening meter readings around the date you switch. Once you submit these readings they’re sent off to the energy industry for validation. The validation process can take four to six weeks and, during this process, reads can be skewed.

It’s worth checking that the final reading used by your previous supplier matches the opening meter reading we’ve used on your first statement. This statement will be issued within 6 weeks of your switch date and can be viewed on the ‘Billing history’ page of your online account or OVO app (download for Android or iOS).

 

If the closing reading used by your previous supplier doesn’t match the opening readings you submitted to OVO, it’s worth reaching out to our Support Team to check whether we can get the reads amended.

If there’s a large difference between the readings you supplied and those used on your statement (even if both readings match) we may be able to apply to have them corrected. This process is known as the ‘Read Dispute’ process, whereby new reads will be agreed between both suppliers, and your final / opening statements will be re-issued.