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Hello,

Had anyone experienced leaving OVO because of joining another energy company and not be able to get final bill for more than two months? I am still getting charged for gas and electricity they don’t supply, and when I was trying to get my final bill, they asked me to wait for 6 weeks to sort it out, nothing had been done, after contacting them after 7 weeks after I joined another energy supplier, they asked me to wait 32 working days more. I’ve never experienced anything like this, now paying to two energy suppliers at the same time, which is ridiculous in my opinion and shameful for OVO.

Elena Wilson

In that case, you should try Live Chat at https://ovoenergy.com/feedback - it’s 10x faster than Email in most cases.

Otherwise, try https://ovoenergy.com/feedback .

Hey ​@Sukhy 

Sorry to hear of your final bill delay.

 

It could be due to a number of reasons. Have you moved out or switched to a new supplier at the same property?

Sometimes it’s due to a meter readings discrepancy. 

 

 

OVO is the new British Gas. It's been about 4 months for me and still not sorted. Received the £25 apology cheque mandated my ofgem for them not doing it within the timeframe and have heard nothing for months. 

Hi ​@jtcsmith 

 

Sorry to hear about this.

 

We don’t have access to accounts here at the Forum so we can’t know what’s causing the delay. Do you know if you have a complaint handler assigned to the case? 

 

If you’ve still not received a final statement and it’s been over 6 weeks since your switch, reach out to our Support Team, who can check what’s caused the delay and may be able to offer a partial refund in advance of your final statement.

 

 

Let us know how you get on.

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