I'm a landlord. I've already told OVO my new tenants have moved in but I'm still being billed? Why?

You can’t make OVO bill the new tenants, but they should stop billing you.

Hello @Jane hr ,

Sorry to hear it’s been a bit tricky for you. I think the best thing to do is to contact OVO Support via https://help.ovoenergy.com or 0330 303 5063 and explain the situation. If you can have the paperwork ready - especially the court warrant/court order and any paperwork from the bailiffs and/or sheriffs, that will make things easier for you.

If you can satisfy OVO that the tenant has left the property permanently, you can get them to close down that account and set up a temporary landlord account to take control of the supply. This will also enable a future tenant to take on the supply via the usual routes.

Hope this helps! Let me know if you get stuck.

HI thanks for your response. Have you tried the number? I have and only seemed to get options for text to links, I couldn’t find an option to speak to anyone and no one on the live chat could help. I’ve now emailed details via the complaints email.

I have all the necessary paperwork and meter readings

Not sure why this isn’t a simple process

Regards

Jane

Ok. If you still don’t get anywhere soon, stop by this thread again - there might be more options.

Thank you. Not sure how this forum works but hope someone from OVO actually reads it!

OVO reads just about everything posted here. There’s two OVO staff on patrol every weekday and they literally spend pretty much all day reading all posts and comments left on the forum (when they’re not in meetings!).

Hey @Jane hr,

Sorry for the issues you’ve had with your tenant,

You could also try contacting Support through web messenger or WhatsApp. Our phone lines do tend to be very busy on a Monday. 

You can set up your account through this link. You’ll only be charged from your opening readings and the date you became liable for the property. This FAQ may be helpful to you:

Hope this helps. 

Thank you Emmanuelle

I will look to set up an account. My concern is I doubt the tenant has informed you he has left and I don’t want any ongoing issues here,

regards Jane

You won’t need to worry there. OVO’s Collections Team will chase the previous tenant for that debt. You won’t owe a penny and nor will the next tenant. And opening your account should close the old one down.

If they do get in touch, keep that paperwork handy! It will satisfy the Collections Team that you’re not responsible for the debt and they’ll back off pretty quickly after that.

Hopefully your next tenant ends up being a lot easier to handle.