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Rank 1
sgarrigan
Rank 1
May 7, 2022
Solved

How do I set-up at Pay-as-you-Go (PAYG) account following a change of tenancy?

  • May 7, 2022
  • 63 replies
  • 1873 views

I am a landlord and need to set up a pay as you go account with my details as tenant has vacated. How do I go about doing it? I’m not able to access an activated account. Any advice would be appreciated. 

Thank you 

Best answer by Jess_OVO

Updated on 08/07/25 by Emmanuelle_OVO:

 

How to get in contact about my OVO Pay As You Go account
 

The best way to get in touch with us is via webchat here. 

 

Or get in touch with the team via Phone on 0330 175 9669.
 

 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Struggling with your energy bills? Our Support Package might be helpful to you.

 

63 replies

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R
Newcomer
Rymotron
Newcomer
January 30, 2023

Update- got this sorted via citizens advice bureau.

 

Thank you all for your time and help

    T
    Rank 2
    Tomo
    Rank 2
    February 17, 2023

    Hello,

    My partner has left the property ; both the gas and Electricity accounts are in her name.

    We use the prepayment method for both accounts.

    Could any kind person guide me as to how I remove her name from the accounts and replace those with my details as the new account holder?

    Any help is greatly appreciated.

    Regards,

    Tom

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 17, 2023

    Welcome @Tomo ,

    In this situation, the best thing I’d recommend doing is opening a NEW account in your name so that the existing account in your partners name can be safely closed. You won’t need your partner to do anything as opening a new account will automatically close the existing one, especially because it’s PAYG.

    Please get in touch with Support to make the arrangements. That’s probably the easiest way. They’ll guide you through the process of setting things up from scratch and what you need to do with any existing keys or cards.

    I hope this will help you. Please feel free to let me know if you have any further questions.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    T
    Rank 2
    Tomo
    Rank 2
    February 17, 2023

    That's really helpful, thank you Blastoise!

     

    Tom.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      February 17, 2023

      No worries. Glad I could help! :)

      By the way, if you’d like to switch to Pay Monthly, the Boost Support Team can arrange that too. Simply let them know you’re interested in moving to OVO Pay Monthly and they can discuss it with you. If you decide to go ahead, they’ll set up a switch on your behalf.

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      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      February 17, 2023

      Oops! Sorry!!!

      I went for the Like button and the Best Answer button got in the way. Sorry about that. It’s one of those things that was going to happen eventually (too many buttons to play with!). :D

      I’ve asked @Emmanuelle_OVO  to fix things up.

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      T
      Rank 2
      Tomo
      Rank 2
      February 17, 2023

      Much appreciated. In the future I shall look in nore depth at the pay monthly option; for now though, my initial goal is just to get everything changed to my name....some are easier than others!

      Again, thanks very much for your help...I shall get on to them ASAP.

       

      TOM

        juliamc
        Rank 20
        juliamc
        Rank 20
        February 17, 2023

        @Blastoise186 is pay monthly more expensive than pay as you go ?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        February 17, 2023

        Pay Monthly via Direct Debit is usually a bit cheaper than Prepayment on average, but Pay Monthly via Pay On-Demand is definitely more expensive.

        That’s how it’s always been, but the future may change things

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          K
          Newcomer
          Kevin halford
          Newcomer
          March 6, 2023

          Why am I paying off the previous tennets debt of £1168 she left wen we did an exchange 

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