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Rank 1
sgarrigan
Rank 1
May 7, 2022
Solved

How do I set-up at Pay-as-you-Go (PAYG) account following a change of tenancy?

  • May 7, 2022
  • 63 replies
  • 1873 views

I am a landlord and need to set up a pay as you go account with my details as tenant has vacated. How do I go about doing it? I’m not able to access an activated account. Any advice would be appreciated. 

Thank you 

Best answer by Jess_OVO

Updated on 08/07/25 by Emmanuelle_OVO:

 

How to get in contact about my OVO Pay As You Go account
 

The best way to get in touch with us is via webchat here. 

 

Or get in touch with the team via Phone on 0330 175 9669.
 

 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Struggling with your energy bills? Our Support Package might be helpful to you.

 

63 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
December 9, 2022

The only other one to try is 0800 358 3523

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
December 12, 2022

Hey @danmack,

 

Sorry for the issues you’re having, 

 

Is this sorted now? Another way to top up with Boost Energy, if there is already a smart meter, is through the App.

 

Hope this helps. 

Renewable Energy? Big Fan.
D
Newcomer
Davidw
Newcomer
December 16, 2022

Hi , I am in rented property and originally  given 2 pre payment cards, to pay for gas and electricity.  

No letter or account number, landlord doesn't know it , I need to get in touch with ovo but I can't even log into an online account/ app but cant as dont know account  number and the messaging service have not been helpful 

Blastoise186
Super User
Blastoise186Super User
Super User
December 16, 2022

Hi @Davidw ,

If it’s PAYG you’re probably going to need Boost instead on 0330 102 7517. NOT OVO because OVO is Pay Monthly only for the most part. Please set up an account with them ASAP.

You might want to then consider asking Boost to migrate you over to OVO Pay Monthly.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    D
    Newcomer
    Davidw
    Newcomer
    December 16, 2022

    Thank you

     

    R
    Newcomer
    Rymotron
    Newcomer
    January 30, 2023

    Hello,

     

    We have recently moved into a new rented property with a prepayment energy meter, where you supply the energy/gas.

     

    We have been trying to contact you via chat/phone for several days to set up an account so we can top up the energy, but with no success.

     

    We currently have no idea how much credit is on the meter or how long it will last and no way to add more.

     

    Could you please contact us regarding-

     

    - setting up an account so we can add credit

     

    - options for swapping to a standard credit tarrif 

     

    - let us provide initial meter readings for energy/gas

     

    Hope to hear from you ASAP.

     

    Best wishes,

     

    Ryan

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    January 30, 2023

    Hi @Rymotron 

    You could double check who supplies the electricity here

    https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

    As it is pre pay it may be the ovo sister company Boost

    https://www.boostpower.co.uk/

    If you post a photo of the meter someone may be able to offer some more advice

    I don't work for ovo like most of the regular posters here. 

     

    R
    Newcomer
    Rymotron
    Newcomer
    January 30, 2023

    Hello, 

    Thank you for your message- OVO was listed as the supplied in our lease contract, here is a shot of the meter.

    Thanks again for your time

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    January 30, 2023

    Hello, 

    Thank you for your message- OVO was listed as the supplied in our lease contract, here is a shot of the meter.

    Thanks again for your time

    It would be worth double checking on the Ofgem website that it isn't Boost which is powered by OVO which has been a confusion for some customers 

    R
    Newcomer
    Rymotron
    Newcomer
    January 30, 2023

    Hello, 

    Thank you for your message- OVO was listed as the supplied in our lease contract, here is a shot of the meter.

    Thanks again for your time

    It would be worth double checking on the Ofgem website that it isn't Boost which is powered by OVO which has been a confusion for some customers 

    Just checked and it is OVO that is listed for both gas and electricity, where I agree I was expecting it to say boost.

    Just at my wit's end as neither boost not OVO either via chat or phonecall are reachable, and I have no way of topping up the energy meter

      Show more replies
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