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The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks.

Can anyone tell me why the app shows my balance much higher than the smart meter? I’m aware it takes a snapshot at midnight,  and I know energy prices are high but I’m pretty sure I didn’t use over £50 worth overnight! App showed £69 when I went to top up today but meter only showed £10 and smart meter was nowhere near £69 yesterday anyway. 

Are you talking about the smart meter ​@ChristinaH or the in home display (IHD)?


Of course, there is also a delay in any usage accounted for so ‘yesterday's’ usage might not be fully accounted for until the next day

You’re billed based on the meter readings from the smart meter themselves so the correct balance (if we’re getting readings through) will be on the online account. 

Your in home display may be showing incorrect rates or might not be communicating with the meters. BPLightlog has given some helpful advice here. 
 

Are you talking about the smart meter ​@ChristinaH or the in home display (IHD)?

If it’s the IHD, that can often have incorrect pricing and is not used for billing. Billing is taken from your actual meter readings and your pricing from your plan


This topic may have some helpful advice ​@ChristinaH 

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Sorry yes meant IHD unit. I am pre-pay and know that the IHD display only showed about £11 on Tuesday so when I went to top up yesterday, I was surprised the app balance was much higher at £69 but today the app and IHD tally so I guess just an off day on the app yesterday. Thanks for replying 😊. 

No problem. I’m glad it’s all sorted now ​@ChristinaH 😃

We have a pay as you go topic hub which may help with any future questions you have.

 

Have a lovely weekend!
 

 

Useful links:

 

OVO Help Pay As You Go

 

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple. 

 

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

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