Why is the tariff rate on my smart meter and Chameleon In Home Display (IHD) wrong?

You're completely wrong. Your IHD doesn't necessarily show the correct tariff. Ours doesn't.

It should show the correct tariff but for various reasons sometimes it doesn't.

Hi M.isterW  Not completely wrong surely?! If your own meter doesn't always show your contracted unit rates and standing charges (including VAT), this doesn't mean my own and other OVO customers meters are similarly unreliable.  My meter has always matched my agreed contracted rates (with VAT applied) and correlates with the daily charges I see in my OVO App.

The meter doesn't hold your rates. It just records your usage and sends that data to your energy company.

It's the IHD (in home display) that holds the rates. This is just a display unit that is provided for your convenience. Having the wrong rates on the IHD doesn't affect your bills in any way at all. I know this because the rates on my IHD are different to the rates I'm being charged.

My mains meter (a second generation smart meter in the meter box outside the house) holds my rates (tariff and standing charge) and other info (total consumption since installation and the nature of the account).  You can see these values if you cycle through them using the meter's "A" button.  These values are repeated in the IHD's account details section for, as you say, user convenience.  These values are (should be!) updated by the energy supplier when they are changed and should be accurate and match your agreed contract terms.  Otherwise what is the point of a smart meter, which is to provide the occupier the ability to manage their energy budget and the supplier to help the customer pay what they owe.

Hi everyone and thanks for flagging these unit rates and standing charges not showing correctly on the In Home Display. 

As M.isterW has stated (nice one for myth busting these), the prices on the IHD (or even the smart meter if yours show them) aren’t the rates you’re paying. Ideally they link up, to help with cost visualization, but ultimately they send your suppliers your usage data and your supplier then bills you and visualizes this in usage pages online. 

To confirm your prices and plan: https://account.ovoenergy.com/plan

To see your smart meter usage and smart meter costs: https://account.ovoenergy.com/usage

I’d recommend waiting a few days to give your smart meter a chance to be sent the updated tariff. To repeat, it won’t affect your charges. 

IHD not showing correct tariff. Switched off as advised removed battery and replaced but still not correct tariff. Contacted ovo said will send new one but none in stock 

Hi , I've had my smart meter for around 5 years, when it was with SSE it was fine , since they moved me to ovo around 11 months ago it doesn't seem right. I've noticed the daily charge is different to the total cost on the app, I understand this is because daily standing charge and vat are added on, but also every day a extra 80 pence more seems to be taken off my balance. This is mind boggling.

Hi @Nananne 

It’s actually a much easier fix. Simply ask the Support Team to run the SMETS Command Update Tariff Configuration against both meters.

Hey @Discoman ,

Chances are the fix is really simple - please ask the Support Team to run the SMETS Command Update Tariff Configuration against both meters.

Could you also show us photos of what you’re seeing please? Make sure to remove personal info like your account number, MPAN/MPRN and address as this is a public forum.

Hi ..

Can anyone tell me if my SMART meter will update itself with the new tariff prices?  Will it do this automatically or do I need to ask OVO to make the changes.,  Virtually impossible to speak to a human being at OVO at the moment.