Thank you. 

I have tried those they only show upto 19th August when my app stopped working.

Ok… That’s unusual…

Let me think about this for a bit. I’ll be back!

Hi @RHewitson

I assume you checked this

https://smartmetercheck.citizensadvice.org.uk/

Also

Do these pages stop smart meter readings on 19th? This is different data to the 3rd party apps. The 3rd party apps aren't allowed to access meter readings only usage. 

https://account.ovoenergy.com/meter-readings/history/electricity

https://account.ovoenergy.com/meter-readings/history/gas

I just checked the citizensadvise link. this is the result.

Hey @RHewitson,

Really sorry to hear this,

If you feel you’ve not had the support you need and your issue is on-going. You can find out more about the Boost Energy complaint procedure here. 

Does the remote display display accurate information particularly on tariffs?   Query dated 05/12/2022

Hey @Measurer ,

I’m not quite sure what you’re asking here. But if it’s what I think it is, then yes. The IHD should show the correct tariff. If it doesn’t, the SMETS Command Update Tariff Configuration usually fixes it.

My Tariff is showing as 32.136p/kwh on my smart meter when it should be 9.95p/kwh and i have tried to contact OVO via messages for over 5 hours today with no luck 

If this is on your IHD (in home display) it should not affect your charges. As long as your plan has the correct figures, it’s those and your actual meter readings that count. I know it’s a pain if the IHD is wrong though

Hey all. I've just had new smart meters installed on a credit based account from Boost (prepayment hell scape). I've not yet had contact to set up an account with Ovo as it happened a few days ago. One thing I'm curious about is the tarrif seems backwards - so 30+p/kwh for gas and 14p/ kwh for electric. The IHD seems incorrect. Has anyone experienced this and is it an easy fix with Ovo? (Once an account is set up). 

Hey @Emmywoo ,

If you’re currently migrating from Boost → OVO I’d recommend not trying to fix this just yet. If you haven’t yet made the request to migrate over, please let the Boost Support Team know you want to switch to OVO Pay Monthly and they can get the ball rolling for you.

Once you’re on OVO properly, the rates should get updated automatically. But if not, the SMETS Command Update Tariff Configuration can force the change through and the Support Team can ping that off for you.

Thanks for the advice. Amazingly detailed and straightforward   

I am an SSE customer but have received zero help so thought I would try posting here. Since the start of the new year, my IHD does not display any usage for electricity - just 55p each which is the standing charge. Shows full signal and connections but having looked through everything on the device I found that the tariff unit rate for electricity is set to £0.00p. The display always showed my usage correctly prior to this. All I get from SSE is unplug the unit and plug back in closer to your meter. Tried this and it does nothing. That is the only “help” I have been offered by about 7 or 8 different people. The customer service is non existent and I need my IHD working correctly so I can manage my usage properly. Can anyone help or suggest what to do next? Many thanks in advance 

Hey @stuomac88,

Sorry for the issues you’re having,

If you were an OVO customer I'd first get you to check that meter readings are coming through via your online account:

The following tutorials may be helpful to you:

Please ensure the IHD is plugged in as near as possible to the meters. 

Hope this helps. 

Hi there, does anyone else have an issue with the amount shown on their smart meter i.e. it’s apparently not the correct usage at all? I have been tracking my usage in money over the pst 3 months and thought I was doing so well by keeping my bill low, only to discover that the monetary value shown on the smart meter is wrong? 

I’m completely confused by all of this. I thought that by getting a smart meter I would know exactly how much energy I am using in pounds and pence, but that doesn’t seem to be the case? 

Has anyone else recently discovered this? 

Hi @LynneEliz1 and thanks for the question. 

Your in home display (IHD) is connected to the actual meter(s), and get sent your meter readings. It uses this and the unit rates sent to it (also from the smart meter), to display costs. 

If the IHD gets readings, and has the correct prices on it, you can use the IHD as a pretty good guide to your costs. The actual charges in your bill, are based on the daily meter reading sent from the meter(s) to OVO. You can see this here:

https://account.ovoenergy.com/billing-history

Thank you for your reply.

So does this mean that the costs showing have not been updated to the new price cap introduced this year? i.e. for example if I look at my smart meter it tells me I have spent £3 today but in actual fact I’ve spent £6 today? So the usage is correct, it’s just the price has not been amended to show this? 

I have been told by several OVO operators to disregard the smart meters as they are incorrect, which is just awful as I have been checking my usage daily (in pounds and pence), but this is giving me false information!

Hope that makes sense. 

It's possible that the tariff held in your IHD (the display unit) is incorrect. You can check it by pressing the bottom right corner of the screen (this assumes you have the same IHD as me) then selecting "account". If you press the right arrow it will step through to the tariff information.

If it's incorrect (doesn't match the tariff you're paying) you can ask OVO customer service to reset it.

Hi I’m having issues with the smart meter not sending information back. On investigation of the rates they’re different to what’s in my contract how do I tell if I’m being over charged for electricity or if my bills are being generated off my contract rate. 

If you’re on Pay Monthly, you’ll be billed correctly. The rates on the meter are a guide only

Hello all,

I switched to pay monthly a few weeks ago and now my IHD display is no longer reading and displaying my usage, is this normal?

Thanks 

Howdy @CinderKona ,

Couple of questions to help us figure this out. How long has it been since you went Pay Monthly, and can you post photos of everything please?

Thanks!

Well I had left it unplugged since Saturday, when OVO told me that it doesn't work with pay monthly, and  tonight it seems to be working again.

Hi @CinderKona,

It’s great to hear that this has resolved itself.

This threads may be helpful in future too: