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cfaulk50
Rank 1
Mar 31, 2024 8:32 AM UTC
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Why is my IHD no longer showing a standing charge?

Until recently, my Chameleon IHD used to show a standing charge. I went through it a couple of days ago, and it has stopped showing this. The meter still identifies a charge of 50.5p per day. I had heard somewhere that standing charges were to be banned for prepayment customers, and was wondering if that applies to credit meter accounts too.  

Chris_OVO
Chris_OVOBest Answer
Community Manager
Apr 1, 2024 4:40 PM UTC

Updated on 22/10/26 by Ben_OVO

 

Hi @cfaulk50,

 

It looks like our volunteers have already made a great start in answering this for you. 

 

It’s also possible the next tariff rate has been pre-configured in the meter and it’s just waiting for a go-live date to fire - that can sometimes fix this.

But those Standing Charges aren’t going away anytime soon - I can tell you that much.

 

We have all our Smart meter and In-Home displays guides here which link out to meter manuals Those manuals will include how to see your unit rates and standing charges.

 

If you have any account specific questions you can reach out to our Support Team.

 

I hope this helps.

Renewable energy jokes never get old.
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3 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
Mar 31, 2024 8:35 AM UTC

Hi @cfaulk50 , no unfortunately standing charges are still in place. In fact for the next round of price caps, in most places they are increasing. 
Your meter (not your IHD) will have the correct info alongside your plan page. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    Mar 31, 2024 8:44 AM UTC

    It’s also possible the next tariff rate has been pre-configured in the meter and it’s just waiting for a go-live date to fire - that can sometimes fix this.

    But those Standing Charges aren’t going away anytime soon - I can tell you that much.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Chris_OVO
      Community Manager
      Chris_OVOBest Answer
      Community Manager
      Apr 1, 2024 4:40 PM UTC

      Updated on 22/10/26 by Ben_OVO

       

      Hi @cfaulk50,

       

      It looks like our volunteers have already made a great start in answering this for you. 

       

      It’s also possible the next tariff rate has been pre-configured in the meter and it’s just waiting for a go-live date to fire - that can sometimes fix this.

      But those Standing Charges aren’t going away anytime soon - I can tell you that much.

       

      We have all our Smart meter and In-Home displays guides here which link out to meter manuals Those manuals will include how to see your unit rates and standing charges.

       

      If you have any account specific questions you can reach out to our Support Team.

       

      I hope this helps.

      Renewable energy jokes never get old.
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