Why can't my supplier resolve my smart meter Wide-Area-Network (WAN) signal issues?
Who has a SSE or OVO installed smart meter that doesn’t work and more significantly has NEVER worked? Succumbing to promotional pressure and keen to save/monitor my electricity usage, I had one installed 3.5 years ago — and it never worked from the off, save after a few months to provide exactly the same as the old one. After complaints and taking the matter to the ombudsman service (upheld on all counts and resolved with goodwill and indefinite pledges to sort out the issue). That was 20 months ago and there’s been zilch in action or communication since. Now that OVO is running the show, we will see what happens. I have no information on whether my situation is unique or common and why this is so, except that it is largely a government communications agency’s fault (DCC). Hence my question. I am in a small town in the northeast of Scotland, where everything else digital works just fine - with, as far as I know, three SSE electricity sub-stations and three digital/telecoms masts within a mile of my house. Thanks for taking the time and trouble to post if you can help or enlighten me in any way.
