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Best answer by Blastoise186

Updated on 18/09/26 by Ben_OVO

Hiya!

 

It varies a bit, but on average the readings get collected between midnight and 7am - this is the same for both Daily and Half-Hourly mode.

 

For Monthly mode, it’s the same timeframe but only once a month.

 

Smart meter readings can be sent monthly, daily or half-hourly. We’d highly recommend half-hourly, as this’ll mean your bills will be as accurate as possible, and you’ll also have the most detailed usage breakdown shown on your online account and app.

 

Find out how to change your reading schedule and view your usage data in the guides below 👇

 

 

6 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
September 7, 2026

Updated on 18/09/26 by Ben_OVO

Hiya!

 

It varies a bit, but on average the readings get collected between midnight and 7am - this is the same for both Daily and Half-Hourly mode.

 

For Monthly mode, it’s the same timeframe but only once a month.

 

Smart meter readings can be sent monthly, daily or half-hourly. We’d highly recommend half-hourly, as this’ll mean your bills will be as accurate as possible, and you’ll also have the most detailed usage breakdown shown on your online account and app.

 

Find out how to change your reading schedule and view your usage data in the guides below 👇

 

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 1
Gary FroudeAuthor
Rank 1
September 7, 2026

Thanks Blastoise. Only had a smart meter for 3 weeks (didn’t want one). Yesterday’s reading wasn’t submitted. Is this a so-called teething problem with smart meters?

Blastoise186
Super User
Blastoise186Super User
Super User
September 7, 2026

Most likely reason is it might not have processed yet - they usually show up by 5pm but sometimes a temporary issue might block the odd day.

Don’t panic - the next reading will resolve things anyway.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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Gary FroudeAuthor
Rank 1
September 7, 2026

Thanks again Blastoise.

Abby_OVO
Community Manager
Abby_OVO
Community Manager
September 8, 2026

Hey ​@Gary Froude 

 

Blastoise186 has already left some helpful advice here, I’m glad you found that useful.

 

If the smart meters are newly installed 3 weeks ago, they may still be settling and as Blastoise mentions, they miss the odd one but the next reading would always catch it up anyway. 

 

If you spot quite a few missing after 6 weeks, I would get in touch with the Support Team but it sounds like a one off.

 

 

I hope this helps.😊

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Rank 1
Gary FroudeAuthor
Rank 1
September 8, 2026

Thanks Abby. The reading went thru’ yesterday evening. Smart meter having a lie-in probably.

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