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Rank 2
Oct 20, 2025 12:59 PM UTC
Solved

What's stopping me from getting a smart meter booked when I keep being told to book an appointment then can't?

Hi all,

 

Could anybody tell me what the actual requirements for a smart metre are? OVO said they offer them in my area, then said “I don’t meet the eligibility as they tried to fit one previously” 

 

We bought the house in 2023. Previous owner was 95 and did not even have internet. 
 

The original metre, has since been replaced by Scottish Power to due during a full rewire it came to light the previous metre had been tampered with.

 

The original metre was also completely inaccessible due to it being behind a built in unit which has since been removed. I have guess to explain this to OVO and all I get is “you don’t meet the criteria, but wont tell me what the criteria is?

 

We own the house, metre is easily accessible. 
 

We have since bought an EV and want to move to an EV Tariff but they all require a smart metre. 
 

Any help is appreciated! 

Lukepeniket_OVOBest Answer
OVO Engineer
Oct 21, 2025 11:14 AM UTC

Updated on 31/10/25 by Abby_OVO

 

Ive got the blockers, getting them removed. Are you ok to expect a call in the next few days?

 

Ive got the blockers, getting them removed. Are you ok to expect a call in the next few days?

 

 

Yes, no problem at all. Out of curiosity what were the blockers? 

 

Technical blockers linked to an appointment in 2022, Wide Area Network signal.

OVO Operations Excellence Manager and Former Field Operations Team Leader

20 replies

OVO Engineer
Oct 21, 2025 9:56 AM UTC

​@JordanTO93  hey bud, hope you are well, just checking potential blockers for this job. Ill come back shortly =]

 

OVO Operations Excellence Manager and Former Field Operations Team Leader
Rank 2
Oct 21, 2025 10:58 AM UTC

​@JordanTO93  hey bud, hope you are well, just checking potential blockers for this job. Ill come back shortly =]

 

Thank you! If it’s not possible it’s all good. Just looking to add a smart metre purely for our EV charging. 
 

Not a massive issue either way! 

Lukepeniket_OVOBest Answer
OVO Engineer
Oct 21, 2025 11:14 AM UTC

Updated on 31/10/25 by Abby_OVO

 

Ive got the blockers, getting them removed. Are you ok to expect a call in the next few days?

 

Ive got the blockers, getting them removed. Are you ok to expect a call in the next few days?

 

 

Yes, no problem at all. Out of curiosity what were the blockers? 

 

Technical blockers linked to an appointment in 2022, Wide Area Network signal.

OVO Operations Excellence Manager and Former Field Operations Team Leader
Rank 2
Oct 21, 2025 11:29 AM UTC

Ive got the blockers, getting them removed. Are you ok to expect a call in the next few days?

 

 

Yes, no problem at all. Out of curiosity what were the blockers? 

OVO Engineer
Oct 21, 2025 11:36 AM UTC

Technical blockers linked to an appointment in 2022, Wide Area Network signal.

OVO Operations Excellence Manager and Former Field Operations Team Leader
Rank 2
Oct 21, 2025 11:44 AM UTC

Technical blockers linked to an appointment in 2022, Wide Area Network signal.

Amazing thank you! 

OVO Engineer
Oct 21, 2025 12:13 PM UTC

I dont actually believe WAN was an issue though….. so weve removed it and youll be contacted in due course =]

OVO Operations Excellence Manager and Former Field Operations Team Leader
Blastoise186
Super User
Super User
Oct 21, 2025 4:29 PM UTC

Thanks Luke! :D

One of these days we really should build Robo-Luke… :P

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
Nov 11, 2025 11:28 AM UTC

Amaizng news my smart meter was installed successfully today without any issue. Thank you so much.

Chris_OVO
Community Manager
Community Manager
Nov 11, 2025 3:59 PM UTC

Amazing news ​@JordanTO93 that’s a huge win!! I’ll give Luke a nudge internally as he isn’t always on the Forum to let him know 😃

Renewable energy jokes never get old.