OK. I’ll say it again: the problems that were reported in the thread BP referred to were confined to Aclara meters. Pictures might have led us to think that (a) other types of meter were affected by this problem, (b) one or two more Aclara meters have been shown to be affected, or (c) the problems reported here have a different cause altogether. I see from your profile (pointing at your display image and selecting About) that you do indeed have an Aclara SGM 1412 - one down, one to go!
Clear photos remove much of the ambiguity that a response like ‘I have a Landis + Gyr E470’ or ‘it’s a Single Phase Watt-hour Meter’ would otherwise give rise to.
Thanks @Firedog and @nealmurphy for the replies. I ran the n3rgy report and appeared to get a positive report (the only warning was re the security cert expiring), and as mentioned all lights on the CH are flashing normally - so it sounds like @nealmurphy and I have a similar problem?
The engineer has just been out and run the power cycle which he said could take up to 48 hours. He seemed fairly dismissive of it being a firmware issue. Rather - he thought it was likely down to poor mobile signal in the area (he is right, our 02 signal indoors and in the area is dreadful and rarely achieves more than one or two bars on 3G). I gather the CH in the area (SE London) runs off the mob network and he advised that if the CH loses signal it will try to reconnect for a period (a few days or a week he thought), but after that it just gives up. He said the power cycle should re-establish the connection - albeit we’d then be a risk of it happening again.
He advised asking Octopus for a dual fuel meter upgrade if the power cycle didn’t resolve things.
UPDATE: Engineer just called 20 mins after doing power cycle to say it was showing as having reconnected - so data should reappear in Octopus app etc soon.
I’ll report back to confirm
Thanks
