Hi, I’ve had problem with no meter readings being sent since start of December . OVO sent engineer, he replaced both meters 24th January. Gas meter readings being sent ok, but not electricity readings. Phoned OVO , said I must wait 6 weeks to see if it miraculously sorts itself. I said , no electricity smart meter readings sent since early December. Also I’ve lost out on Powersave, as they don’t have the readings. Anyone help ?
Solved
Smart meter not sending electricity reads
Best answer by Emmanuelle_OVO
Updated on 26/09/24 by Emmanuelle_OVO:
Newly installed Smart meters?
Eager to get tracking your smart meter usage data straight away? We hear ya! Whilst most devices are up and running from the date your new meters are installed, it’s not unusual for them to lose some data or experience a few teething-issues as we carry out some behind-the-scenes initialising process (read more about these on this great user-guide). We’d recommend keeping the device plugged in close to your electricity meter if you notice any issues during the first 6 weeks following a smart meter installation. Hopefully things should start working as expected once the smart meters are fully up and running but if not, read on to check our next trouble-shooting steps.
Checking the smart meter connection (WAN) via your Online account or OVO App
Been over 6 weeks since the smart meters we’re installed and you’re still noticing issues with your Chameleon device? - It’s time to start doing some investigating! First place to check is your online account or OVO app (download for Android or iOS). If we’ve lost connection to your smart meters for over 5 days you may see this message on your home-screen:
In this case the best next steps would be to carry out a smart meter health check for your meter type below:
In the meantime it’s worth submitting a meter reading a few days before your next monthly summary is due.
Hey
I’m sorry for the issues you’re having,
Can you send a screenshot of the meter readings page on your Online Account to our Support Team, you can do so via webchat.
I wonder if maybe the meters are on the DCC so sending meter readings across remotely, but somehow your meter isn’t registered to the account. So the readings aren’t being pulled across to our billing system/the online account.
It’s impossible to tell as we don’t have access to your account on the Forum, but the support team will be able to investigate this further for you.
+5- Plan Zero Hero
- 2728 replies
Hi
Which meter do you have and what lights are flashing and how often ?
Theres a smart meter check which can be used once you know which meter you have.
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
- Plan Zero Hero
- 1979 replies
We’ve seen several cases where the account for a newly-installed meter has been configured such that the reading schedule is changed to Monthly instead of the half-hourly frequency you used to have. Please call support and ask them to check what the schedule is, and if necessary change it back to half-hourly.
Meanwhile, some users have reported seeing a button to do this online. You may be lucky: visit Power Move - OVO Energy. Are you registered as Joined ? Can you see the button?
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
I’m already signed up for power move , half hourly readings, it’s just OVO are not receiving any readings other my manual reading from electricity meter.
+5- Plan Zero Hero
- 2728 replies
wakeyjock wrote:
I’m already signed up for power move , half hourly readings, it’s just OVO are not receiving any readings other my manual reading from electricity meter.
Try a smart meter health check
https://smart-meter-help.ovoenergy.com/
The WAN & HAN flashes sound right and the other red flashes should be just power usage.
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
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Did health check . Guess what answer was ? Yes your smart meters are talking to us !! Then why no electricity meter readings? 🤬🤬😂
- Plan Zero Hero
- 1979 replies
Firedog wrote:
Please call support and ask them to check what the schedule is, and if necessary change it back to half-hourly.
wakeyjock wrote:
I’m already signed up for ... half hourly readings,
Did Support confirm this?
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
1 person likes this
I’m get half hourly readings gas meter, OVO keep asking for manual readings for electricity as they are not receiving any readings for electricity.
+1- Plan Zero Hero
- 7965 replies
You need to ask for the read schedule to be set on the electric meter again. Please ask Support to do that
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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+1- Plan Zero Hero
- 7965 replies
In that case, https://smart-meter-help.ovoenergy.com is the tool you need.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
+5- Plan Zero Hero
- 2728 replies
Blastoise186 wrote:
In that case, https://smart-meter-help.ovoenergy.com is the tool you need.
All tested 3 days ago (see earlier post)
Updated on 26/09/24 by Emmanuelle_OVO:
Newly installed Smart meters?
Eager to get tracking your smart meter usage data straight away? We hear ya! Whilst most devices are up and running from the date your new meters are installed, it’s not unusual for them to lose some data or experience a few teething-issues as we carry out some behind-the-scenes initialising process (read more about these on this great user-guide). We’d recommend keeping the device plugged in close to your electricity meter if you notice any issues during the first 6 weeks following a smart meter installation. Hopefully things should start working as expected once the smart meters are fully up and running but if not, read on to check our next trouble-shooting steps.
Checking the smart meter connection (WAN) via your Online account or OVO App
Been over 6 weeks since the smart meters we’re installed and you’re still noticing issues with your Chameleon device? - It’s time to start doing some investigating! First place to check is your online account or OVO app (download for Android or iOS). If we’ve lost connection to your smart meters for over 5 days you may see this message on your home-screen:
In this case the best next steps would be to carry out a smart meter health check for your meter type below:
In the meantime it’s worth submitting a meter reading a few days before your next monthly summary is due.
Hey
I’m sorry for the issues you’re having,
Can you send a screenshot of the meter readings page on your Online Account to our Support Team, you can do so via webchat.
I wonder if maybe the meters are on the DCC so sending meter readings across remotely, but somehow your meter isn’t registered to the account. So the readings aren’t being pulled across to our billing system/the online account.
It’s impossible to tell as we don’t have access to your account on the Forum, but the support team will be able to investigate this further for you.
Thank you Emmanuelle_OVO. Engineer is visiting premises next week.
1 person likes this
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