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MASSO
Rank 2
Apr 19, 2024 7:41 PM UTC
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Smart meter can't connect despite 6 different comms hubs, is there anything else I can do to get the meter to connect?

Does anyone know if the long range radio coms in the north  of the UK will be phased out in favour of the new Vodafone 4G network and if so the likely time frame. My smart meter was installed in November 2022 and refuses to connect to the Arquiva network. The local transmitter is I believe at Winter Hill which can be seen from my property but there is no signal at my property. The meter has been power cycled several times and they have tried at least six different 420 coms units. I believe the only way forward is to install a 4G coms unit but I’m not sure if they will be made available for the north west?

Thanks 

 

Blastoise186
Blastoise186Best Answer
Super User
Apr 20, 2024 5:41 PM UTC

Updated on 16/10/26 by Chris_OVO

 

Then this probably needs to be raised to DCC as a No-WAN case. Only your Supplier can do that.

 

Winter Hill Transmitting Station appears to be in Lancashire, possibly somewhere near Chorley if memory serves.

 

With that in mind, just because Winter Hill is your nearest Arqiva Transmitting Station, doesn’t mean it’s got DCC equipment installed there. Arqiva installs DCC stuff wherever DCC tells them to - and ONLY where DCC tells them to. If Winter Hill doesn’t have said equipment installed, it looks like there won’t be many nearby as that particular Station is extremely powerful.

 

Additionally, a failure in one meter on the HAN to communicate won’t block the other - they communicate with the Comms Hub completely independently of each other by design.

 

The following topic may also be helpful here:

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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MASSOAuthor
Rank 2
Aug 27, 2025 4:01 PM UTC

Update. my supplier has arranged for a further site visit on the 26th September to commission the gas meter, fingers crossed.

Emmanuelle_OVO
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Emmanuelle_OVO
Retired Moderator
Aug 28, 2025 10:19 AM UTC

Update. my supplier has arranged for a further site visit on the 26th September to commission the gas meter, fingers crossed.



This is good news ​@MASSO, thanks for popping up for an update 🙂 Please keep us posted with how it goes.

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MASSOAuthor
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Sep 28, 2025 10:37 AM UTC

Update:

The gas meter has been commissioned and is now connected to the HAN, the “Gas LED” on the communications hub is now illuminated.

On the actual gas meter display the reading shows the volume of gas imported since November 2022 but only shows the cost of the gas used since commissioning i.e. 26th September 2025. (which is probably to be expected).

The IHD display provided by the installer only shows the electricity consumption, the gas consumption is not displayed n this device. 

 

Blastoise186
Super User
Blastoise186Super User
Super User
Sep 28, 2025 6:43 PM UTC

Nice!

Get OVO to run XJoin against the network - that’ll get the IHD to pull down everything!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVO
Community Manager
Sep 29, 2025 3:18 PM UTC

Hey ​@MASSO, 

 

That's fantastic news! We're thrilled to hear that your meter has been commissioned and is functioning as expected. I know this has been a journey for you, and it's great to see that you've reached the end of the process. If you have any follow-up questions or need further support, we're always here to help.

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