Random smart meter readings caused billing issue?

Thanks abby_ovo , any help would be greatly appreciated 

While you’re waiting for something to happen, there is a little utility that works with SMETS2 meters and, I think, also worked with at least some SMETS1 meters. All it does is query the information that DCC have about your connected devices. It would be interesting to see what it turns up, if anything: https://homebrew.n3rgy.com/. Enter your MPAN and tick the tiny confirmation box before clicking Check meter.
  

[n3rgy is a trustworthy organization, part of the SMS empire that plays such a large part in rolling out smart meters to the nation.] 

Firedog 

I have done as you suggested , I can screen shot the info and post ? Excuse my ignorance but there isn’t anything that I shouldn’t be posting to do with the results is there ? 
 

an overview; 

Communication device notes a ‘warning meter connection under system can be unstable’ 

IDH notes ‘warning display firm ware is older than expected’ 

I don’t have an IDH for info want there when moved in 

gas proxy function notes ‘device configuration has not been completed’ 

Well, that’s encouraging - I think. I wasn’t sure whether the utility would be able to detect the meter at all. 

You can happily copy and paste the report from below “Errors indicate real issues” to the bottom. Once pasted here, replace the last four digits of the GUIDs and of the MPAN with ****. The MPAN is uniquely linked to your address, so anyone knowing it may be able to find out where you live. The GUIDs are the globally-unique MAC addresses of the devices’ network interface cards, so someone savvy with the right software could theoretically be able to connect to them, although I doubt they’d be able to get past DCC’s authentication barrier unless they happened to be in your back yard.

That’s brilliant news ​@callumrust, thank you for keeping us updated. The billing team will estimate the period with the out of line readings to the usage shown on your new meter. 

 

Seems the comedy roadshow continues …….

email from OVO  today asking to show meter reading and meter number and account has been adjusted to shown£400 debt based on the fraudulent 14000 reading.

just aswell I sceeen shorted my reading history, as again fraudulently it’s been adjusted to make the 14000 (incorrect reading) look correct , again just an absolute nonsense 

the engineer even noted the meter reading when removed it clear as day , but OVO still persisting with the BS reading of 14000 , I really wonder if anyone has any sort of idea what’s going on at OVO 

criminal 

Wonder if anyone at OVO can explain why my manual (CORRECT) reading from June has been adjusted to shown incorrect reading? Absolute shambles 

see above the adjusted made up reading and my below screenshotted correct one thank god for screen shot eh?!!!! 

One question that I would be asking is how a smar meter fitted on 29/07/2025 with a zero reading can possibly be sending Smart a reading of 14015 only 23 days later?

To me it seems pretty obvious that it’s an error and something/somewher has it down as starting at 14000 rather than zero.

If the new meter started at 00000 there is no way that you could have used that much power in 23 days.

Maybe use Live Chat and send them that image of the meter readinsg lable.

Edit to add:-
I note those screenshots were from yeaterday.
Is it still showing the same thing today or has it changed again?

It could be that what you were/are seeing is an intermediate stage in an ongoing correction.
You can sometimes see thing like that as they happen with the “live Balance” online, whereas with traditional style billing you wouldn’t see anything until it was all done.
 

Morning ​@callumrust, I hope you’re well.

Sorry to see what’s happening here. To confirm, it’s most likely that the new meter details have not yet been updated on your account, and the old meter details are still showing. When a meter is replaced it can take up to six weeks for the new details to be updated on the account as, during this time, data flows are passed to and from the Industry before the details are amended on the account. This process can take up to six weeks , however is normally a lot quicker.

My recommendation here, as ​@Nukecad has advised, is to get in contact with our support team. Send them the photo of the red label that you sent in this thread, and also a picture of the front of the new meter, clearly showing the meter serial number. At the very least, they’ll be able to put the account on a billing hold whilst the new details are updated. Hopefully they may even be able to update the new meter details on your account immediately. As soon as the meter details and readings are updated, your new reads will show on your account, and the balance will be rectified.

Let us know how you get on.