Pipit 500 In Home Display (IHD) showing incorrect prices - why?

Your Pipit In Home Display (IHD) should be updated with your plan prices via your Smart Meter. If you’ve recently started a new plan it may take a few days for this information to be updated.

As you mentioned, the IHD will show your prices including VAT, and the ‘Plan’ page of your online account or OVO app (download for Android or iOS), shows the same rates excluding VAT. If your unit prices and standing charges are different by more than 5% and it’s been over a week since your plan started, reach out to the Support Team - we might need to check that the IHD is paired and the correct tariff has been updated on your meters.

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the Simpler Energy plan. Think of it as a ‘Total usage since last tariff change’ figure. 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account. This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this, contact our Support Team to request this change.

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide