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Lindsey138
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April 3, 2017
Solved

Pipit 500 In Home Display (IHD) estimated bill isn't resetting - is this right?

  • April 3, 2017
  • 75 replies
  • 15590 views

60d3cfdc-988b-43ef-9830-6781d07ef7d9.png

 


I had my smart meter fitted and everything has worked great so far. The only problem is that after about a month the electricity estimated bill reset to £0.00 to start calculating for a new month. So far though, the gas just keeps increasing. My bill online is all fine and my direct debit hasn't changed but it's frustrating to not be able to work out what my gas bill will be for the next month. Anyone got any ideas how to sort this out?
Thanks

 

Best answer by Tim_OVO

Updated on 03/10/25 by Ben_OVO

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the variable (Simpler Energy plan). Think of it as a ‘total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account or OVO app (download for Android or iOS). This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

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75 replies

Show previous replies
BPLightlog
Super User
BPLightlogSuper User
Super User
May 27, 2025

As you’ve probably surmised, the IHD isn’t used for billing - the meter readings are used directly for that.

The IHD can also often provide different reading formats; Current usage, So far today, this week, this month etc. It could well be that it’s showing total cumulative gas usage from your comments.

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
May 27, 2025

Hey ​@cwcallan,

 

Just to add to the points made above are you able to share a photo of what you can see on the IHD? That would help us better understand what you’re seeing. As ​@BPLightlog stated above it could be the case the it’s showing cumulative gas usage rather than daily. I’ll leave a couple of articles below that also could be helpful:

 

 

Renewable energy jokes never get old.
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Newcomer
cwcallan
Newcomer
May 27, 2025

 

C
Newcomer
cwcallan
Newcomer
May 27, 2025

Reading from both electricity and gas meters match the reading on my OVO bill (viewed on App) but don't know why the Est Bills are different on IHD

 

This IHD is what I've had for years and years. Over that time the Gas Est Reading has never reset and just got bigger and bigger  whereas the Electricity Est Reading must reset, guessing monthly.

Chris_OVO
Community Manager
Chris_OVO
Community Manager
May 29, 2025

Hey ​@cwcallan,

 

To resolve issues with your In-Home Display (IHD), try unplugging it for 2 to 3 minutes before plugging it back in. This process should re-establish its connection with the smart meter and update the displayed information. While it appears the gas balance hasn't updated recently, as you correctly noted, this display issue will not affect your billing. The IHD balances are solely for informational purposes.

Renewable energy jokes never get old.
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