OVO Smart Meter fitted- Off-peak circuit always OFF?

So as I thought the screenshots are showing that circuit II is not being energised on either rate.

The question then being should it be being energised on one of them?

Yes - it should be energised during the Off-Peak rate unless you’re on Flat Rate in which case it should be energised 24/7.

It should if the switch is working properly. I don’t suppose Brian stayed up until offpeak hours (or got up early) to take the photos; any picture taken in daytime hours will show that switch icon open. 

I suspect that “The agent advised …  he can send another signal to the meter” means that the ECAUL didn’t work first time. This is not unusual - it seems that it sometimes takes several goes to get the new ALCS configuration to stick. Brian should persevere with the smart team person he was in contact with to get him to keep trying.

Slaps own head - of course - it's showing the current switch status when the photo was taken; whereas the displayed rate is not necessarily the current one in use.

Thank you very much.

I’ll wait to see if you have a further update. 🙂🙂🙂

Yes, I’ll certainly call squad 70 and do as you recommend.

However my experience with OVO energy agents has been very poor.

I am sad that the agent who helped me over a few days has now stopped calling me despite knowing I don’t have economy 7 during winter.

1. I will take photos of the meter reading during off-peak and upload them here. Should be up tomorrow.
2. I’ll mention to an agent from squad 70 that several signals may be needed to set the meter properly.

Remember that the switch won’t happen on the dot, because each meter has a built-in delay of a few (potentially up to 30) minutes so that every storage heater in town doesn’t start up at the same instant (if they did, the grid would blow up!). Early morning might be your best bet; if your offpeak period ends at 07:00, take the photo at 06:55. 
 

1. I called Squad70 dept and arranged an agent to send a new signal to my meter. He advised I should check my meter readings after midnight. Also the agent cannot send numerous signals as the meter may ‘freeze’.
2. I checked my storage heaters but they’re still not coming on.
3. I have taken pics of my meter reading at 6.51am. 

Should I call Squad70 again and ask for another signal to be sent to my meter?

Thanks for making the effort! The pics are pretty conclusive: at the time, the meter was recording on the offpeak register (2) but the auxiliary load switch was open (o´o). When the register switches from 1 to 2, the load switch should close and vice versa.

If you spoke to the agent this morning, you won’t be able to tell whether the ECAUL request was successful or not until tonight. If you can manage, another photo taken at 06:50 tomorrow morning would be convincing evidence. It would be enough at this stage just to capture another ‘active-TOU-number’ image. 
 

I’m curious - how did you manage to get in touch with Squad 70? Were you given a dedicated phone number, or did Support put you through on request?