OVO Smart Meter fitted- Off-peak circuit always OFF?

That’s exactly how it works :)

​@Blastoise186 

Thank you. I spoke to a few people in our development who have SKU2+MESH, and MESH LED shows connection but they still have to read their meters manually and provide it to their provider. As there is no connection to outside world through DCC. 
 

There seems to be a higher spec SMETS2 SKU3 SIMCH.  But, I am not sure if it is available right now for our area.  

SKU3 is only available on special request to DCC - and DCC really doesn’t like giving those out. All else must fail first before they’ll even consider it.

Noted. I don’t mind to be a guinea pig and try all the various options as long as we do it in the warmer climate.

I’ve responded to your private message ​@Siberia 🙂

Hello everyone.

About a couple of months ago OVO installed a new smart meter outside my flat.

I am on a multi-rate tariff as I have 2 storage heaters and a boiler running on economy 7.

Since I have a new smart meter I called British Gas for a quote which was given over the phone. But they then automatically transferred my account onto their supply! On top of that they changed me from a multi-rate to a single standard rate! And then my storage heaters stopped working too.

After speaking with OVO about this - they said they could change me back onto their supply. So I asked to be changed to a credit meter (not prepayment) with a direct debit because it was cheaper.

My problem is my storage heaters are still not working.

About a month ago OVO advised an engineer was needed to check the meter. A fortnight later the engineer advised my tariff would be changed remotely by OVO and not him. All he could do was confirm I had an OVO installed smart meter.

OVO customer service passed me to ‘Squad 70’ department to deal with this. One OVO agent was able to change my smart meter from single rate to multi-rate. But for the past 2 weeks my storage heaters still aren’t working. The agent advised the smart meter may be defective or he can send another signal to the meter. But after 4 days of him calling me with updates - he is now no longer calling.

Does anyone know what could be the problem?

Hi ​@brian563 ,

Bear with me and I’ll ask ​@Abby_OVO to swing by. She’s been able to get some of these solved recently and I think it’s just a case of getting ECAUL done to reconfigure the ALCS Calendar. But it may depend on how badly British Gas messed things up...

Hang in there for a bit and I’ll ask the question.

It's difficult to see in the 2nd photo because of the flash reflection, but looking at the first and 3rd photos the same “switch” (II) is showing as being open on both rates. With  (I) always being closed.

Shouldn't that be changing if the storage heaters are on a different circuit?

I think you’ll need to speak to squad 70 again & potentially ask the team to send the ECAUL command to update the ALCS configuration. We’ve seen similar topics on the forum ​@brian563 & this is usually the issue. 

But it might also be this? I’m afraid I’m not a metering expert. ​@Lukepeniket_OVO might have some advice?

I’ve checked the manual for the Aclara meters - the II indicator will show as closed when that circuit is energised by the meter and open when it’s not.

Same for the I indicator, except that it will always show as closed when in Credit Mode (as it should!).