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ChrisBeddoes1
Rank 1
July 13, 2025
Solved

Ovo Beyond & Smart Meter - can't sign up as it says I don't have a smart meter when I do?

  • July 13, 2025
  • 12 replies
  • 248 views

Im attempting to use Ovo Beyond but its telling me i need a smart meter which i have and was fitted n 2021.

 

The older Ovo App works but not the beyond can someone suggest to me the cause?

Thanks.

Best answer by Nukecad

Updated on 09/12/25 by Ben_OVO

 

To sign up for Beyond your smart meter needs to be set up to provide half-hourly meter readings. You can read the full terms here. Below you’ll find a guide for how to change your smart meter reading schedule via your online account / app 👇

 

 

I think that the meter also has to be set to half-hourly readings before you can join Beyond?

Obviously half-hourly readings are needed for Power Move and for the current Free Electricity offer.

​@ChrisBeddoes1  On the app go to “Usage” (at the bottom) and select “Day” to check if your meter is sending half hourly readings.

 

12 replies

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Newcomer
Terrlorr
Newcomer
August 30, 2025

The support team said they are looking into the issue and will be back in touch shortly.

I seem to be in the exact same situation, did you get a resolution?

Ben_OVO
Community Manager
Ben_OVO
Community Manager
September 1, 2025

Morning ​@Terrlorr,

 

I hope you’re well and had a good weekend, and a warm welcome to the OVO Forum 😁.

 

Have you also been unable to sign up to Beyond due to ‘not having a smart meter’ when you actually do have one?

 

Firstly, please make sure that your smart meter is set up to provide half-hourly meter readings. You can do this by following this guide:

 

 

I’m going to tag ​@ChrisBeddoes1 here as they may not have seen your comment. ​@ChrisBeddoes1 did our Support Team ever get this fixed for you?

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