Skip to main content
Rank 1
ChrisBeddoes1
Rank 1
Jul 13, 2025 10:40 AM UTC
Solved

Ovo Beyond & Smart Meter - can't sign up as it says I don't have a smart meter when I do?

Im attempting to use Ovo Beyond but its telling me i need a smart meter which i have and was fitted n 2021.

 

The older Ovo App works but not the beyond can someone suggest to me the cause?

Thanks.

Nukecad
NukecadBest Answer
Super User
Jul 14, 2025 10:35 AM UTC

Updated on 09/12/25 by Ben_OVO

 

To sign up for Beyond your smart meter needs to be set up to provide half-hourly meter readings. You can read the full terms here. Below you’ll find a guide for how to change your smart meter reading schedule via your online account / app 👇

 

 

I think that the meter also has to be set to half-hourly readings before you can join Beyond?

Obviously half-hourly readings are needed for Power Move and for the current Free Electricity offer.

​@ChrisBeddoes1  On the app go to “Usage” (at the bottom) and select “Day” to check if your meter is sending half hourly readings.

 

Out of beer error >>>> Recovering memory.
View in thread

12 replies

Show previous replies
Newcomer
Terrlorr
Newcomer
Aug 30, 2025 11:42 AM UTC

The support team said they are looking into the issue and will be back in touch shortly.

I seem to be in the exact same situation, did you get a resolution?

Ben_OVO
Community Manager
Ben_OVO
Community Manager
Sep 1, 2025 8:35 AM UTC

Morning ​@Terrlorr,

 

I hope you’re well and had a good weekend, and a warm welcome to the OVO Forum 😁.

 

Have you also been unable to sign up to Beyond due to ‘not having a smart meter’ when you actually do have one?

 

Firstly, please make sure that your smart meter is set up to provide half-hourly meter readings. You can do this by following this guide:

 

 

I’m going to tag ​@ChrisBeddoes1 here as they may not have seen your comment. ​@ChrisBeddoes1 did our Support Team ever get this fixed for you?

Powered by the Sun
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd