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Our smart meter battery run out after just 1 year - is this normal?

  • 27 February 2017
  • 1 reply
  • 18292 views

Hi Ovo, Our gas supply suddenly cut out last week and a king and helpful Ovo support line worked out that our smart meter battery had run out after just 1 year! They came and changed it and everything seemed great. Today I've had a phone bill for £40!! For speaking to Ovo for 15 minutes!!! This is horrendous Ovo!! It wasn't our fault a battery said to last 10 years lasted just 1!! Shocked.

Best answer by Tim_OVO

Updated on 27/05/24 by Abby_OVO

 

Thanks for posting this topic - it’s a shame to hear about this smart meter battery issue, and the high phone bill you’ve received.

 

All gas meters have an internal battery that power them. This is designed to last for up to 20 years, with a meter recertification (exchanging the meter to replace it with a new one) scheduled every 10 years, so it’s unusual for this issue to crop up so soon. If your gas smart meter is making a beeping sound, it's likely that the battery is low and the meter will need replacing free of charge. Reach out to our Support team to arrange this.
 

Calling our Support team should be charged at a local rate, so we’re sorry to hear you were charged more than expected.  It sounds like you may have found a premium number which re-directed you to our contact centre. These can often appear when using google to search for a company’s number and we’re unable to guarantee the rates these unofficial numbers charge. We’d always advise using our website to locate the contact number in future as this is the only number we can guarantee.

  
If your smart gas meter is making a strange sound that isn’t beeping, see this topic for what it is and what to do.

 

You can also find a full guide on meter faults here.

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

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Tim_OVO
Community Manager
  • Community Manager
  • February 27, 2017

Updated on 27/05/24 by Abby_OVO

 

Thanks for posting this topic - it’s a shame to hear about this smart meter battery issue, and the high phone bill you’ve received.

 

All gas meters have an internal battery that power them. This is designed to last for up to 20 years, with a meter recertification (exchanging the meter to replace it with a new one) scheduled every 10 years, so it’s unusual for this issue to crop up so soon. If your gas smart meter is making a beeping sound, it's likely that the battery is low and the meter will need replacing free of charge. Reach out to our Support team to arrange this.
 

Calling our Support team should be charged at a local rate, so we’re sorry to hear you were charged more than expected.  It sounds like you may have found a premium number which re-directed you to our contact centre. These can often appear when using google to search for a company’s number and we’re unable to guarantee the rates these unofficial numbers charge. We’d always advise using our website to locate the contact number in future as this is the only number we can guarantee.

  
If your smart gas meter is making a strange sound that isn’t beeping, see this topic for what it is and what to do.

 

You can also find a full guide on meter faults here.

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!


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