Best answer by Tim_OVO
Hi Ovo, Our gas supply suddenly cut out last week and a king and helpful Ovo support line worked out that our smart meter battery had run out after just 1 year! They came and changed it and everything seemed great. Today I've had a phone bill for £40!! For speaking to Ovo for 15 minutes!!! This is horrendous Ovo!! It wasn't our fault a battery said to last 10 years lasted just 1!! Shocked.
Thanks for posting this topic - it’s a shame to hear about this smart meter battery issue, and the high phone bill you’ve received.
Those smart meters would usually have a battery life of at least 10 years, so it’s unusual for this issue to crop up so soon. On top of that, I’m left scratching my head at those phone chargers. OVO have free to call numbers for both landlines and mobile phones. These numbers can be found on our website, here: http://ovoener.gy/contact.
What you may have done is get a contact number from a search engine (like Google, Bing etc) that redirects you to us. Some websites offer the contact details of energy providers, and then charge a premium rate when you use them. Can you share with us the number you used? Unfortunately, we’re not able to prevent third parties from doing this, so please use the contact details on our website moving forwards.
Has anyone else received charges after calling OVO via a number given in a search engine?
We have a new number check out more info here.