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Rank 2
Mar 21, 2024 9:45 PM UTC
Solved

No hot water or storage heating following smart meter installation

Good evening,

I had my smart meter installed Monday.

Since then I don’t have hot water or heating (storage heaters).

I found out yesterday as for personal reason myself and my kids we weren’t home.

i thought it might be because electricity was out and a reset my thermostat program but still not working. 
im calling ovo tomorrow first thing in the morning, but after reading some comments I just would like to ask to any of the members if is anything I should say to ovo for them to fix my problem as soon as possible?

thank you in advance 

Blastoise186
Blastoise186Best Answer
Super User
Mar 21, 2024 10:41 PM UTC

Updated on 16/10/26 by Ben_OVO

 

Ask the Support Team to reconfigure ECAUL/ALCS Configs. That fixes 99% of these cases.

 

If that doesn’t work, please come back here and reply to this thread.

 

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Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

75 replies

igmendezAuthor
Rank 2
Mar 23, 2024 12:25 PM UTC

Thank you for your response. This is the pictures of TOU 

 

BPLightlog
Super User
Super User
Mar 23, 2024 12:49 PM UTC

Hi @igmendez , can I just check on something you said earlier 

“He won’t touch it as is ovo responsibility but what I could’ve understand is  my cables are not connected properly in my fuse box. 
any ideas of what can I do next? ”

Although as Firedog mentioned, the overnight power wouldn’t be active until the due timing, the cables should be connected. 
Can you post a photo of your ‘fuse box/ consumer unit’ showing the cabling so we can try to see

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
igmendezAuthor
Rank 2
Mar 23, 2024 12:55 PM UTC

Of course. He said that he won’t open my fuse box but the problem comes from there. Tbh I don’t have a clue as everything was working completely fine until they change it. They changed tinned wires for copper ones. According to the electrician he won’t open black boxes or fuse box. In the picture u can see 2 units the one on the right side is the one where the switch is for heater and immersion 

 

igmendezAuthor
Rank 2
Mar 23, 2024 12:56 PM UTC

Also I would like to point that another engineers is coming today. 

igmendezAuthor
Rank 2
Mar 23, 2024 1:03 PM UTC

Sorry me again… if everything was fine last night it should’ve been connected at 11pm until 7am as is economy 7. It didn’t connect at all as we still without hot water and heating. 

BPLightlog
Super User
Super User
Mar 23, 2024 1:07 PM UTC

Also I would like to point that another engineers is coming today. 

Ok - fingers crossed they might sort things. 
 

But on your first picture, there are 2 consumer units. It’s the right hand one that the cables from your meter connect to for overnight power. Are there different fuse/switches there?
 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
igmendezAuthor
Rank 2
Mar 23, 2024 1:10 PM UTC

Yes it is 2 consumer units. The picture I sent you is the one with the hot water and heating (storage) the other one is for lights and sockets.

 

BPLightlog
Super User
Super User
Mar 23, 2024 1:31 PM UTC

Ah, yes .. ok. I see now. The wiring looks correct in that case so it should be back to the settings on the meter. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
igmendezAuthor
Rank 2
Mar 23, 2024 1:34 PM UTC

Can’t it be that the wires connected in the fuse box are not connected as it should  be? And that my economy 7 hasn’t been activated? 

igmendezAuthor
Rank 2
Mar 23, 2024 1:35 PM UTC

The last engineer said that the meter is working fine and the electrician said is not power from the fuse box to my meter