Newly installed smart meter - How long until I see smart meter readings on my online account?

I have the Smart Meters instaled from 10.03.2020 and I would like to know if I still have to send the read meters.

Hello @Gheorghe Maruntelu 

Nope. You shouldn't need to do anything anymore. OVO should now be able to retrieve your readings. 

You should be able to check your usage via https://my.ovoenergy.com/login

Hi @Gheorghe Maruntelu - it can take up to 5 weeks before your new Smart Meters are fully commissioned and your correct Tariff is sent to them.

Therefore it is quite likely that you will still receive one Bill which contains estimated readings. You don’t need to take any action on this. Just allow your Direct Debits to continue as normal. Because Billing is based on cumulative readings, any errors will get automatically corrected on the following month’s Bill.

Have a look at the Topic about Smart Meter Installation, where you will lots of other useful information and contributions from Forum members.

I finally have a working IHD after a follow up visit, but there is no proper usage figures showing on the app and when I look at meter readings it tells me I have to submit them manually. The meters were installed at the end of March.  Any ideas why it is I get these details on my app page?  Are they still not working correctly?  I have to say this smart meter installation has been a nightmare from the start. 

Phil

Hey there @Dellara !

I’m Blastoise186, one of the forum volunteers who helps out here.

Welcome to the forum. Sorry for any trouble with getting your smart meters and IHD working, but it does take six to eight weeks for the activation process to go through. What kind of problems were you having, if you don’t mind sharing? I’m just curious more than anything else and it helps me to learn more of the issues members come across.

If you’ve only recently had the meters installed at the end of March, they’ll not be fully activated yet as there’s a commissioning process that has to take place first. Only once that's done will you start to see everything fire up. You should see everything start working as expected by mid-May at the latest and smart readings will then start flowing in after that. Your IHD might also be a bit wonky until then, but it will settle down as the activation process makes progress.

Hang in there for now though! You should see results soon. But please carry on submitting manual readings for now. I promise you won’t need to do them yourself for much longer!

I think I know what’s going on here, and this is actually a pretty easy fix. If you still don’t see Daily usage after mid-May, it might be because your meters are currently set to Daily mode rather than Half-Hourly. Daily is the default unless you specify otherwise and the options are Half-Hourly, Daily and Monthly. Half-Hourly would still only submit daily, but would show usage data under the Daily tab.

If you’d like to have this turned on, feel free to let the Support Team know and they’ll be able to make the arrangements. It does take a few days for any changes to go through, but once that’s done you’ll start to see the usage data feed in as per your preferred level.

Blastoise, thanks so much for your reply. I did read up on smart meters, but it's just a minefield of information. I was looking at one info point which did it should just work after installation. Obviously I need to wait which is what I'll do. 

The whole process has been a trial from the start, to be honest. Initially I was told that I'd be put on the smart meter list. This was probably shortly after I changed to OVO last March. I heard nothing so rang again in the Autumn to be told that it was being worked on and I'd be contacted by that person I spoke to. I heard nothing so chased it to be told because of covid there would be a delay. I waited and nothing so in early 2021 I went on the website and was able to book an appointment online and little wait. They came and did it, but the ihd never worked so I was put on a follow up visit. I heard nothing for two months and so chased it with success. The guy who came got the ihd working (he had to completely change the meters as the gas wasn't reporting) and do here we are now. Working ihd, but the app is next to useless because it's all wrong and tells me I need to submit a reading manually. I will however do as you say and wait. 

As an aside, the engineer detected a gas pressure drop which was just within the limit so it didn't me to be capped off. Thank goodness. That would have sent me over the edge!

Phew. What a lot of trouble!

I do appreciate your reply to me though. Fingers crossed. 

Phil