Hi @Bpridge

That 'Now' button (second on the left) will show your live electricity usage. We're unable to show your live gas usage at the moment. Check out this guide for more info.

Tim

I have just had a smart meter and IHD fitted - it’s an IHD3. I can see how to see my live electricity usage (ie electricity now button).

However, is it possible to see how much gas is being used live?

Thanks

That’s a good question…. to which the answer is “no, unfortunately not!”

The gas Smart Meter has an inbuilt battery with a lifetime expectancy of 10 years. In order to conserve power it keeps the lcd display switched off, and only wakes up the transmitter to your Communications Hub once every 30 minutes.

So your IHD is only able to display gas usage to the last half-hour internal when the data was sent.

Please ask here again if you’d like further clarification.

And have a look at this topic all about smart meters and their installation.

Meters installed last week, all functioning as expected except that the ‘Usage Now’ display only ever shows real time electricity consumption.  All other displays correctly show both fuel types and looking back over daily usage data online shows that gas meter is correctly registering the 30 minute consumption details.  Is this a known bug in the system or do other people see both fuels showing in ‘Usage now’ display?

Good morning @Cruachan , Welcome to the forums :)

This does sound like a known issue that OVO is investigating at the moment. @Tim_OVO is also interested in hearing from members with these issues so he can help build up a case. I’ll let him know about your thread.

Good morning @Cruachan @Blastoise186 - I’ve popped these comments over to this thread. 

Check out the ‘best answer’ I’ve just updated - no issue here. The IHD can’t show ‘Usage now’ for gas due to how often the meter communicates with the IHD (once every 30 mins). 

Thanks Tim.  My preference - and with an IT background, this should be a relatively simple workaround - would be for the ‘Usage Now’ figure for Gas to show the ‘Last 30 minute snapshot’. 

That would be a lot more useful than nothing!

Yup, that would make a lot of sense. I think it should be possible to do with a firmware update as well (unless you’ve got a weird IHD that doesn’t support firmware updates and has a fixed display!).

@Cruachan would you be happy to create a new thread with that idea as a feature suggestion? It’s a really good one and I’d like to make sure you get credit for it.

Yep - will do that now.

Hello, as a new customer with OVO and having received their IHD 3, I was keen to know whether there is an option to display 'Cost now per hour' for Gas usage as I was unable to find it. If there isn't one is there a reason why?

Thanks, Paul.

I’m afraid that’s not possible for gas. The meter will only ping a heartbeat once every 30 minutes and only take a reading every 30 minutes (just before the heartbeat) to conserve battery, so live usage isn’t available.

The data shown on the IHD is therefore a snapshot based on the previous half-hour period.