My smart meter needs to be 'commissioned' - What does this mean?

I’m really sorry to hear this. 

There seems to be two separate meters in this picture, one is a 2nd generation smart meter which may not be commissioned as you’ve mentioned, so operates as a “dumb” meter and the other seems to be a traditional meter. Do both of them supply your address?

If your gas meter is a 2nd generation meter too and communicating, it wouldn’t need to be replaced unless it’s faulty. You may just need to book an appointment for your electricity meter to be commissioned, if this can’t be done then the electricity meter would need replacing.

This link may also help as it gives some more information about the commissioning process in general - 

I’m afraid we don’t have access to accounts here so you’d need to get in touch with Customer Support so that they can rebook this appointment and arrange for your Guaranteed Standards of Practice payment. It may be worth trying to reach the team via webchat where you’d be able to share the advice received from the forum easier.

That 2nd meter in box doesn't belong to me, that's downstairs flat 

I’m really sorry to hear this @Lfrancis65, I’ll ask Forum_Support to reach out. Please keep an eye on your private messages. 

I had electric and gas Smart meters installed over seven weeks ago.
Electric readings go to Ovo fine, but the Gas readings don’t submit.
The IHD 3 has never connected either. L

As the ‘it can take up to six weeks to connect’ period has passed, is there anything I could do myself to have the Gas meter attempt to connect to the HAN? (It’s one with just an ‘A’ and ‘B’ button)

The meters are almost directly opposite each other separated by an outside wall - so very close.
The IHD is 10foot away from the electricity meter so again very close.

Thanks

Bryan 

I assume you’ve checked that the green HAN LED is flashing at the same rate as the WAN one at the top of the meter, about 5 seconds between blips. I would run the n3rgy Homebrew tool to see whether the HAN is working or not: homebrew.n3rgy.com. Post the results here (you might want to obscure the MPAN so no-one who knows how can use it to find out where you live).

Cheers for the reply, will check out that link when I can get the meter details. 
The HAN light has been solid since day one, hence my question on if there is anything I can do myself to have the gas meter try to connect to the HAN. 
 

Edit

Didn’t realise it could use the postcode. 
Anyway I get (on a second attempt)

Many firmware out of date entries and this giveaway at the end  

 - Warning: Communication firmware is older than expected (greater than 1) - Could indicate a communication problem - Warning: Device Configuration has not been completed [INSTALLED_NOT_COMMISSIONED] - OK if no Gas Meter is installed

Bryan

OK. I don’t know if that commissioning can be done remotely ( @Blastoise186  would know), but in any case contact Support and tell them that your gas meter hasn’t been commissioned. They’ll tell you what happens next.

Howdy!

Firstly, sorry for the wait! I was at a fire service event on volunteer duty all day, so didn’t have chance to swing by.

IIRC the commissioning needs to be finished locally - I can’t see it being practical to attempt remotely.

No need to apologise, I reached out to support via a web form will see what they say..

Bryan

Hi @BGLUK,

Sorry to hear this.

Did you get a response from the Support team about this?