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My gas smart meter is displaying "valve open fail" - What should I do?

  • September 29, 2018
  • 26 replies
  • 30404 views

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26 replies

Abby_OVO
Community Manager
  • Community Manager
  • 1047 replies
  • January 6, 2025

Hey ​@rathin2 

 

Sorry to hear about this.

 

It does sound like some type of fault. Photos of the meter would help us try and determine what the problem might be.

 

rathin2 wrote:

i wonder if someone in admin has changed smth on the account which may have disrupted the supply. 

 

It’s extremely unlikely for someone to have just gone in and changed something randomly, they would need details to access the account and without speaking with yourself, no one will be able to do anything like that.

 

It sounds like your meter is experiencing a fault either due to low battery (which operates the valve on some smart meters), or a mechanical issue preventing that valve from opening/closing. All gas meters (Smart and traditional) have an internal battery that power them. This is designed to last for up to 20 years, with a meter recertification (exchanging the meter to replace it with a new one) scheduled every 10 years.

 

If you can share some photos that would be helpful, but it does sound like a fault.


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