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December 22, 2018
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My consumer unit keeps tripping, is this connected to the smart meter?

  • December 22, 2018
  • 76 replies
  • 10957 views

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

Best answer by Jan71

Updated on 08/04/25 by Ben_OVO

If you’re off supply for electricity and can’t get it back on via the fuse board then this may indicate a problem with the meter. Our Support Team will be able to diagnose this for you. You can find more information about emergencies, and what to do when off supply on our website here.

 

If your electricity is off, or is cutting out or tripping, and it isn’t a problem with the meter, then you’ll need to contact an electrician, as OVO only have responsibility for the meter itself, and can’t send an engineer out for any appliance issues.

 

 

 

Update as promised.

I eventually contacted ovo and explained the problem. They said it wasn't the smart meter,  after further discussion he went away to check his computer, whatever he did CU tripped immediately. I told him this and also my problem with gas meter not sending readings. After me checking serial number he told me meter was registered incorrectly and he would update it while I was on the line. Whatever he did, the CU tripped again. I told him and said I was having a new metal cased CU fitted, to which he said he would check back with me to see if this solved the problem.

I have now had the new CU for just under 2 weeks, everything is fine (touch wood).

So I can only conclude it must of been interference,  I think ovo should of informed me about the possible problem with the CU before they fitted the smart meters.

If you have a plastic CU case... do not fit a smart meter, unless you want to spend hundreds of pounds on a new metal case CU.

 

76 replies

Firedog
Super User
Super User
January 21, 2025

 Thank you, Peter, and apologies to you, Jan, for going off at a technical tangent, but this is such a strange phenomenon that I think it deserves technical discussion involving people who know what they’re talking about (which rules me out!). My reading is getting me more and more confused, but this graphic helped:
  

 

Since most households now use many of the devices that call for a type A at least (e.g. LED lighting, variable-speed-drive washing machines), Could this influence Peter’s response at all? (I was happy to see when I checked that my breakers are all Type A RCBOs). I still wonder, though, whether the type of RCD or of the CU enclosure could in any way explain this unexpected tripping apparently in response to a burst of EMF radiation in the middle of the night. Someone must have done the tests - OVO’s own meter scientists, DCC and the CH manufacturers EDMI, WNC and Toshiba. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
January 21, 2025

There are certainly additional influences with installed equipment on RCD/RCBO devices - hence the array of options when fitting. DC (or DC behaviour) can affect triggers but the fundamental question here is .. what happens in the near vicinity at, or around, 3:50am?

Depending on the surroundings, external influences might be a cause .. if you remember, I quoted some device tripping on a large building site, caused by 2 way radios used during construction.

I wonder if the data from the meter usage gives any clues about on-site activity at that time  

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
January 21, 2025

Hi,

For the previous 2 nights I have been awake at 3am and stayed awake, so I know the time it tripped.

I have decided to go with a new CU as I think it's good to upgrade after 26 years.

The cable doesn't run past the meter.

I am not even sure the metal CU will fix the problem.

It will be fitted next week, so I will let you all know either way.

Thank you all for your advice.

Peter E
Super User
Super User
January 21, 2025

@Jan71 you are so good at feeding back and ticking off the questions I wish there was some kind of leader table / reward for having spent the time to do that.  So many times we get ghosted when trying to narrow the options that you just get left hanging wondering if you even got close to solving the issue.

 

If the plastic CU has been there that long then a metal one would be a timely replacement. If it went away then it would be support for the RF idea but still not definitive. The cable not running past the meter is a blow but I'm not completely sure it's RF triggered anyway.

 

Regarding the diferent types of RCD I would be trying all of them to see if any of them worked there and if they did what was special about that particular type.

 

As for testing RCDs against RF fields, well, you could spend a lifetime exploring combinations of different parameters: Near field / E coupling / M coupling, Far field EM coupling, direct coupling, cable coupling, frequency, power, continuous and pulse are just for starters. RCDs are generally immune to RF fields they are likely to encounter it's just that they may have a particular sensitivity based on their particular manufacturer but it seems to be so rare as to be not worth the effort. In this case given the frequency band in use (GSM or radio) the RCD is actually in a Near Field situation (within a small fraction of a wavelength) and the effects fall off as the cube of the distance not the square as for Far Field EM coupling. Most devices are tested in a Far Field environment.

 

Peter

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Newcomer
January 21, 2025

Thank you Peter for your reply.

The new CU is the only option at the moment as the electrician cannot find the cause of the tripping.

There is nothing on the rcd section now, so cannot understand what would cause it to trip in the early hours?

If this doesn't fix it, at a loss what else to try.

I will keep you posted.

Jan71Solved
Newcomer
February 14, 2025

Updated on 08/04/25 by Ben_OVO

If you’re off supply for electricity and can’t get it back on via the fuse board then this may indicate a problem with the meter. Our Support Team will be able to diagnose this for you. You can find more information about emergencies, and what to do when off supply on our website here.

 

If your electricity is off, or is cutting out or tripping, and it isn’t a problem with the meter, then you’ll need to contact an electrician, as OVO only have responsibility for the meter itself, and can’t send an engineer out for any appliance issues.

 

 

 

Update as promised.

I eventually contacted ovo and explained the problem. They said it wasn't the smart meter,  after further discussion he went away to check his computer, whatever he did CU tripped immediately. I told him this and also my problem with gas meter not sending readings. After me checking serial number he told me meter was registered incorrectly and he would update it while I was on the line. Whatever he did, the CU tripped again. I told him and said I was having a new metal cased CU fitted, to which he said he would check back with me to see if this solved the problem.

I have now had the new CU for just under 2 weeks, everything is fine (touch wood).

So I can only conclude it must of been interference,  I think ovo should of informed me about the possible problem with the CU before they fitted the smart meters.

If you have a plastic CU case... do not fit a smart meter, unless you want to spend hundreds of pounds on a new metal case CU.

 

Peter E
Super User
Super User
February 14, 2025

To be honest this is not a common problem so it wouldn't have been on OVO's list of suggestions to change to a metal CU case anyway. It was a bit of a head scratcher for us on the forum as well but because of your excellent and detailed feedback it seems likely there was an interaction between the meter and the RCD after all.

 

Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Newcomer
February 14, 2025

Just to add some confirmation about the interaction, at least between RCBOs and smart meters, I successfully got Scottish Power to pay for an electrician to replace an RCBO after I proved that their smart meter, installed only a couple of inches away from my CU had caused tripping.  The RCBO tripped twice a day like clockwork from the day the meter was installed.  An aluminium foil shield loosely placed around the meter stopped it doing so.  The problem was solved by replacing the RCBO, which unlike all the others in the CU had a neutral tail.  When replaced with one with no tail everything was perfect.  I think all the power utilities should be aware of this problem.  I’m an engineer not an electrician so if any terminology is wrong forgive me, but I thought it worth sharing!

Firedog
Super User
Super User
February 14, 2025

  

I have now had the new CU for just under 2 weeks, everything is fine (touch wood).
  

That is the best conclusion possible. Your electrical installation should be well-protected for years to come, and the tripping problem has gone away. Thanks so much for sharing the outcome with us.

I’d just say that sadly this isn’t incontrovertible proof that it was the CU enclosure at fault. However, if that’s all that was changed (i.e. all the innards of the CU are still the same), it’s pretty compelling.

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
February 14, 2025

I should probably add that the neutral tail, of course, might not have been the critical issue; the point is that the RCBO was the only one immediately affected in the CU.  Changing it to match the other 5 unaffected ones cured the problem.  The CU is plastic as a matter of interest. 

Incidentally, another power utility had previously said they could not install a Smart Meter for me within my enclosure because it had to be a minimum 200mm from the CU.  Scottish Power’s installers thought different.