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December 22, 2018
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My consumer unit keeps tripping, is this connected to the smart meter?

  • December 22, 2018
  • 76 replies
  • 10957 views

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

Best answer by Jan71

Updated on 08/04/25 by Ben_OVO

If you’re off supply for electricity and can’t get it back on via the fuse board then this may indicate a problem with the meter. Our Support Team will be able to diagnose this for you. You can find more information about emergencies, and what to do when off supply on our website here.

 

If your electricity is off, or is cutting out or tripping, and it isn’t a problem with the meter, then you’ll need to contact an electrician, as OVO only have responsibility for the meter itself, and can’t send an engineer out for any appliance issues.

 

 

 

Update as promised.

I eventually contacted ovo and explained the problem. They said it wasn't the smart meter,  after further discussion he went away to check his computer, whatever he did CU tripped immediately. I told him this and also my problem with gas meter not sending readings. After me checking serial number he told me meter was registered incorrectly and he would update it while I was on the line. Whatever he did, the CU tripped again. I told him and said I was having a new metal cased CU fitted, to which he said he would check back with me to see if this solved the problem.

I have now had the new CU for just under 2 weeks, everything is fine (touch wood).

So I can only conclude it must of been interference,  I think ovo should of informed me about the possible problem with the CU before they fitted the smart meters.

If you have a plastic CU case... do not fit a smart meter, unless you want to spend hundreds of pounds on a new metal case CU.

 

76 replies

Blastoise186
Super User
Super User
November 28, 2024

Going to a Heritage Meter will just make your problems worse I’m afraid. At best, it merely hides what the real issue is and doesn’t fix anything. At worst, you’ll land back on RTS again…

Either way, it also merely delays the inevitable when that Meter also needs replacing  again anyway due to the limited Service Life of all Energy Meters. You might only push it back by a few years (as in 2-5 years) if you get especially unlucky.

You should cancel that job and try one more electrician from somewhere else - and get them to actually do the tests. I’m not convinced the Meter is the issue.

 

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Newcomer
November 28, 2024

Thanks for the advice.  I have now contacted a third electrician who can’t come till middle of next week, but he is going to check all the circuitry in kitchen and the rcd switch for us before we agree to changing to a Heritage meter.  Hopefully he will be able to pinpoint a fault and solve the problem and its not the smart meter that’s the culprit. Keeping my fingers crossed

Shads_OVO
Retired Moderator
Retired Moderator
November 29, 2024

Hi ​@Sine,

 

Glad to hear the advice was useful. Please let us know how you get on.

Newcomer
December 6, 2024

My electric has tripped three times now. First time in October in early hours. Electrician checked sockets etc, all okay.

Past 2 nights it has tripped again between hours 02.30 and 05.30.

Could it be the smart meter causing this, when it's updating or whatever. Only the sockets go, not overhead lights

Blastoise186
Super User
Super User
December 6, 2024

Hi ​@Jan71 ,

This isn’t strictly the Meter per-se - it’s more likely an RCD or RCBO in the consumer unit being excessively sensitive and tripping in response to nearby RFI/EMI activity. You might want to check all of those checked and replace whichever one(s) keeps tripping.

Smart Meters aren’t the only thing that can cause this - other stuff can too!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
BPLightlog
Super User
Super User
December 6, 2024

My electric has tripped three times now. First time in October in early hours. Electrician checked sockets etc, all okay.

Past 2 nights it has tripped again between hours 02.30 and 05.30.

Could it be the smart meter causing this, when it's updating or whatever. Only the sockets go, not overhead lights

That is a circuit trip then rather than the whole feed. Is there something (heater, immersion etc) that switches at that time. 
As Blastoise mentions, a sensitive RCBO is most likely at fault (unless a faulty appliance). They are difficult for many electricians to diagnose as it is a specialised test to find the problem. 

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Newcomer
December 6, 2024

@Blastoise186 ​@BPLightlog 

Thank you for the reply.

The heating is a combi boiler and it doesn't switch on at that time. The fridge freezer is on but nothing else.

If it was the fridge  wouldn't it retrip when I put the power back on?

Because it only goes in the early hours, I thought it might be to do with something updating like the smart meter or the WiFi.

Newcomer
December 14, 2024

The electrician who came out thinks the wiring of the RCD switch has been affected when our new smart meter was wired up.  When he checked the CU he recommended installing a new one as ours is very old and he thinks there might be a “mismatch” between it and the new smart meter.  He has given us a temporary solution which so far has worked, but will come back in New Year to install a new CU.  Thanks to everyone for their advice , hoping this will be an end to our problems.  Happy Christmas

Firedog
Super User
Super User
December 14, 2024

When he checked the CU he recommended installing a new one as ours is very old ... 
  

That sounds like good advice, even though it’s a significant expense you probably weren’t expecting just now. It will be money well spent.

In the meantime, could you tell us whether your current CU enclosure (the box with the hinged lid) is made of plastic or metal? Older ones were often plastic, newer ones often metal. The current rules only say that it has to be fire-resistant, so the right sort of plastic wouldn’t be a problem in that respect. However, plastic wouldn’t shield the RCD from electro-magnetic fields, while steel would. There’s some evidence that the tiny bit of radiation from the smart meter’s communications hub may be enough to trip a less-than-optimal RCD.

  

When he checked the CU he recommended installing a new one as ours is very old He has given us a temporary solution which so far has worked, 
 

It would be interesting to know what that solution was. Did he perhaps install a different (better) RCD? With a higher threshold, for example (e.g. 100mA instead of the normal 30mA)? 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Emmanuelle_OVO
Retired Moderator
Retired Moderator
December 16, 2024

The electrician who came out thinks the wiring of the RCD switch has been affected when our new smart meter was wired up.  When he checked the CU he recommended installing a new one as ours is very old and he thinks there might be a “mismatch” between it and the new smart meter.  He has given us a temporary solution which so far has worked, but will come back in New Year to install a new CU.  Thanks to everyone for their advice , hoping this will be an end to our problems.  Happy Christmas



I’m pleased to hear you have a solution (if only temporarily over the festive period) & they can get this sorted in the new year. Have a great Christmas ​@Sine 😊

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