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December 22, 2018
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My consumer unit keeps tripping, is this connected to the smart meter?

  • December 22, 2018
  • 70 replies
  • 10884 views

After OVO installed a smart meter it kept tripping. I reported this and was informed to re set the trip. This has gone in now for a year, I turn off all electrical appliances at night and it still trips. Surely this is not right?

Best answer by Jan71

Updated on 08/04/25 by Ben_OVO

If you’re off supply for electricity and can’t get it back on via the fuse board then this may indicate a problem with the meter. Our Support Team will be able to diagnose this for you. You can find more information about emergencies, and what to do when off supply on our website here.

 

If your electricity is off, or is cutting out or tripping, and it isn’t a problem with the meter, then you’ll need to contact an electrician, as OVO only have responsibility for the meter itself, and can’t send an engineer out for any appliance issues.

 

 

 

Update as promised.

I eventually contacted ovo and explained the problem. They said it wasn't the smart meter,  after further discussion he went away to check his computer, whatever he did CU tripped immediately. I told him this and also my problem with gas meter not sending readings. After me checking serial number he told me meter was registered incorrectly and he would update it while I was on the line. Whatever he did, the CU tripped again. I told him and said I was having a new metal cased CU fitted, to which he said he would check back with me to see if this solved the problem.

I have now had the new CU for just under 2 weeks, everything is fine (touch wood).

So I can only conclude it must of been interference,  I think ovo should of informed me about the possible problem with the CU before they fitted the smart meters.

If you have a plastic CU case... do not fit a smart meter, unless you want to spend hundreds of pounds on a new metal case CU.

 

70 replies

Blastoise186
Super User
Super User
November 26, 2024

Hi ​@Sine ,

Usually when this happens it’s a fault with the Consumer Unit and nothing to do with the Meter itself. Given that it’s constantly transmitting, I’d expect to see your circuits being constantly killed 10 seconds after you reset them if the Meter was the actual cause.

I’d recommend getting a private electrician to check your circuits and consumer unit over - something might need to be replaced but I’m 99.9% confident it’s not the meter that needs swapping out!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Retired Moderator
November 26, 2024

Hey ​@Sine 

Sorry to hear of the issues you’re having

Smart meters should not interfere with the consumer unit causing your power to trip however there is speculation that certain RCD or RCBO units (particularly if not adequately earthed) may trip if too close to the meter . 

 

If you are experiencing any issues with a circuit tripping after a smart meter installation we would advise you to contact an electrician to check your consumer unit .

 

 

Renewable Energy? Big Fan.
Newcomer
November 27, 2024

Thanks for the advice.  Another OVO engineer came yesterday and said the RCD needs replacing and suggested we get an electrician.  Spoke to a sparkie on phone and they said we should turn off and unplug all our kitchen appliances except for the freezer (we weren’t keen to lose all our frozen food) as it was likely a faulty appliance causing the trip.  However I have just checked the CU again this morning and the rcd has tripped.  I think I will take your advice about getting an electrician to check the CU, am a bit worried about possibility that the storage heating coming on has caused the trip if its not caused by a faulty appliance or RCD.  We have lived here for 40 years and never had a problem until the smart meter was installed last month.  

Blastoise186
Super User
Super User
November 27, 2024

Sometimes changing one thing exposes a pre-existing fault that you never knew about. That’s what this feels like to me. We’ve seen it before a couple of times, but it’s rare.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
BPLightlog
Super User
Super User
November 27, 2024

Any RCD/RCBO will become less accurate over time and often needs testing for trip levels. It is possible that the change of appliances over time can increase the level of leakage and therefore make the RCD more sensitive. 
From your circuit tests, this sounds most likely and an updated RCD (or even better a cascading scheme) should help

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Emmanuelle_OVO
Retired Moderator
Retired Moderator
November 27, 2024

I hope the engineer manages to get your issue sorted ​@Sine. Please keep us posted with how you get on 

Renewable Energy? Big Fan.
Taj
Rank 10
Rank 10
November 27, 2024

@Emmanuelle_OVO s first post has made me curious.
My smart meter was fitted about 2 years ago. There was no tripping. 8 months later I had an automatic garage door fitted. Almost immediately the kitchen circuit started tripping only when the oven was on.

I was on the point of changing the oven, but having become fed up of breaking into the garage(where the consumer unit was) I had the garage motor moved to its own circuit. Since then I have had no trips at all, anywhere!

I don’t have the electrical knowledge, garage power could have been the feather that broke the camels back, but it is an unearthed switch mode supply so presumably no earth leakage.

 

Firedog
Super User
Super User
November 27, 2024

We had an OVO engineer out yesterday and he moved part of the meter further away from the CU but that hasn’t made any difference. 

   

That was a good move on the engineer’s part, judging by this story: RCD tripping straight after smart meter install | on ElectriciansForums 

I wouldn’t rule that out as the possible cause yet unless something else proves to be faulty, like the RCD itself or the wiring.

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
November 27, 2024

A smart meter in some circumstances can influence an RCD/RCBO but when the RCD devices are installed, they only have to pass timing tests (disconnect within a certain number of milliseconds) alongside a sensitivity test (not trip at 50% rating and fast trip at high current - 5x rating). They do not have to be measured to determine their exact trip current.

With any situation like above, I would always recommend a repeat of the install test plus a ‘creep’ test where the leakage current is slowly increased to its trip level.

The RCD measures the difference between current flowing in the live conductor and current flowing in the neutral conductor. There doesn’t need to be an earth as current can leak to surroundings to cause a difference.

It is usually found that any meter influence is seen on a highly susceptible or inaccurate RCD

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
November 28, 2024

Had two electricians tell me they think its the way smart meter was installed or a problem with the smart meter.  Neither of them would touch my CU or smart meter as they said its a problem for OVO.  Went back on to OVO and the advisor spoke to the support team.  They have said they will call me back within 48hrs to arrange to have a Heritage meter replace the smart meter.  I have no idea what a Heritage meter is but apparently they will discuss all that in my phone call.   I have no faith that this will address the problem or even if the Heritage meter will ensure we have to no problems with our heating/water heating next year when the RTS signal stops in 2025.   As a couple in their sixties and my husband suffers with bad health I have had to constantly remind OVO we are on the Priority Service register and cant wait weeks for appointments.   Very frustrating but I am hoping the situation can be resolved.