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Rank 2
October 7, 2024

Moving to OVO Economy 10 (with or without storage heaters)

  • October 7, 2024
  • 111 replies
  • 5042 views

Has anyone successfully moved to Economy 10 with OVO and was your experience?

A few weeks ago I received an email from OVO about the removal of the RTS signal and suggesting I book an appointment to replace my meter. I was a THTC customer so I chose Economy 10 and booked the appointment.

Six days ago the new meter was installed with an In House Display (IHD). The IHD is operating in accordance with the Economy 10 tariff but the meter is supplying power according to Economy 7 times, i.e. power comes to my storage heaters between 01.00 and 07.00 but I am being charged the lower rate at Economy 10 time periods. That means I am being paying the higher rate to charge my storage heaters overnight (and it is getting cold in highland Scotland)

OVO customer support first of all offered to re-program the meter in 6 weeks; they delay because they needed to wait until communication with the meter was established (?). I managed to negotiate them down to making an appointment for a site visit in 2 weeks time.

Tens of thousands of these THTC meters need to be replaced before next June. This is a huge undertaking and my experience indicates the need for a separate help line for follow up support. It has taken me a week and a lot of investigation to get to this stage. My contacts with OVO support via on-line chat have been like wading through treacle. I think OVO need to get on top of this asap because there are very many vulnerable people using the THTC tariff with storage heaters.

An additional complication is that storage heater users have been encouraged to replace old heaters with Dimplex Quantum heaters. The preferred installation uses two power sources - one a 24 hour supply for the heating controls and the other so supply the bricks from off peak. There is a different internal cable setup for a single supply. THTC provides these supplies through two meters. In my ignorance I thought moving to one meter would mean one supply. Apparently the wrongly installed Economy 7 meter provides two supplies. 

Does anyone know if Economy 10 is one supply being billed at the different rates depending on time od day. The IHD would tend to support the later as it is happily billing me as per the Economy 10 tariff.

I hope this lengthy post wiil help me and the wider community with your responses.

Pinned Reply By Firedog

You’re not alone. Please see my lengthy reply here:

 

Since this major operation (replacing hundreds of thousands of old RTS meters with smart ones) has only been underway a few weeks, we don’t have much experience of how it’s going. We really only hear in this forum about the ones that go wrong, and not all of those who come here for advice come back to tell us when it all comes right.

Anyway, your situation seems to be very similar to that of the customer I responded to yesterday. In the absence of any information to the contrary, I’m afraid I can’t make any other suggestion. As always, photos would help.

I shouldn’t worry about the power supply to the night storage heaters (NSH). There are indeed two separate supplies, one that is always live (constant) and the other that is only live in offpeak periods (switched). The engineer should have made sure that each NSH is connected to the right circuits. You say your NSH are charging overnight; are their controls active during the day, so you can select ‘comfort’ times and so on? 

Photos, please!

111 replies

KeastAuthor
Rank 2
October 10, 2024

Firedog: My WAN and HAN lights are flashing green every 5 seconds. They are very faint and difficult to see.

Sometime, maybe Monday or Tuesday, two messages appeared on my IHD, both the same - ‘elec meter initialised’. Any idea what that means? I cannot find anything on-line in the IHD documentation.

KeastAuthor
Rank 2
October 10, 2024

Firedog: My IHD is now showing an MPAN and OVO as the supplier. I am guessing that means the meter is communicating with OVO. The Economy 10 off peak supply is due to come on at 14.30 and I will post then if everything is OK.

Newcomer
October 10, 2024

Yes @Keast 

Newcomer
October 10, 2024

As requested @Firedog 

Please find attatched the following pics.

 

Hot water heater, one always on?

 

KeastAuthor
Rank 2
October 10, 2024

In my THTC setup there were two supplies for hot water coming going through a switch. One was taken from the off peak supply, the other was a boost taken from the 24 hour heating supply (both these supplies were charged at the off peak rate). If Crag has a boost switch somewhere it may heat his water because when my new meter was installed the 24 hour heating supply was combined with the 24 hour domestic supply. The boost can therefore be used until the Economy 10 off peak is initiated.

I can’t see from the photo’s if Crag’s setup is the same as mine. 

Newcomer
October 10, 2024

I noticed the wireless icon on the IHD is flashing, so not sure but is this wireless capable as i have broadband. It’s just there’s no info at all on how to operate the IHD.

BPLightlog
Super User
Super User
October 10, 2024

I noticed the wireless icon on the IHD is flashing, so not sure but is this wireless capable as i have broadband. It’s just there’s no info at all on how to operate the IHD.

Quite possibly if you or the engineer linked it. From your photos, it looks like you have an IHD3 which is a Chameleon manufactured device. 
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Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
KeastAuthor
Rank 2
October 10, 2024

Because of changes described in my previous post I expected my off peak supply to come live at 14.30. It didn’t and I am now very confused.  I will need to this photo of my meter box to explain what happened.

 

 

Working from right to left, I believe the following.

Junction box 1: off peak supply for  a) storage heaters b) water heating.

Junction box 2: 24 hr. supplies for c) lights, power points, cooker, etc. d) panel heaters and emersion booster.

Junction box 3: Neutrals. I have two fuse boxes; one for c) and one for a) b) and d). 

The device in the bottom corner is a monitor which talks to an energy diverter which controls my solar power.

Following meter replacement devices receiving power from Junction box 2 operated as expected. The storage heaters would only charge overnight at times equivalent to Economy 7. 

After 14.30 today I detected a strong current on the live feed to Junction box 1 but no indication that current is flowing to my storage heaters. 

My question is: how can a supply which successfully got through Junction box 1 last night and charged one of my storage heaters not do the same today?

FYI this is a photo of the meter cabinet before the change. I am having a go at interpreting the spaghettis and can provide that if necessary. The RTS meter is on the right.

 

 

Firedog
Super User
Super User
October 10, 2024

Thanks for the pictures (at last!)

It looks like your interpretation of the cabling to/from the three white junction boxes is correct. The brown line tail from the fifth port on the meter (the one nearest you) leads to the right-most junction box, where it splits in two, one labelled W (for Water, I suppose) and the other ST (for STorage heaters, perhaps). The middle junction box also splits the feed in two, one for each of your 24-hour CUs. 

It would have helped if you’d touched button A on the meter before taking the picture to switch the lights on - it’s not easy to read the display. To me, it looks like <1kWh import has been recorded on TOU Rate 2 (which should be the offpeak register). The contactor symbol in the bottom right-hand corner appears to be open, meaning that the switched circuit wasn’t live at the time the picture was taken. 

I think there’s something you’ve misunderstood: while communications seem to have been established between the meter and OVO, it may take some time for all the normal configuration stuff to be transmitted - the tariff, for example. I suspect the smart team will wait until it’s settled down completely before attempting the ECAUL request to configure the ALCS, which should then start switching the auxiliary load at the times appropriate to Economy 10. 

I’ve no idea, I’m afraid, how your solar power generation fits in to this scenario. @BPLightlog (our resident renewable guru!) may have some ideas. He may know how to explain the left and down quadrant arrows in the bottom left-hand corner ...

It all takes time, I’m afraid, so you may have to be patient a little longer. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
KeastAuthor
Rank 2
October 10, 2024

Thank you Firedog. In my defense I need to take photo’s with my IPad and email them to myself and then use my laptop to copy them and paste them to this blog. I know!. It is all about being more comfortable using a keyboard.

I don’t remember seeing any thing about being ‘patient’ in OVO documentation. If only they had indicated there would be a delay.

There is a saying, ‘If he had a brain he would be dangerous’. I have and I think I might be.

Cheers