Lights flickering throughout flat since Smart Meter installation

Glad it got sorted anyway @jacobdavies 

Yup, that’s still a nasty issue regardless. I’m glad it’s sorted now because that’ll wipe out the fire risk too.

If you can get that earth wire sorted out too, that should solve all the problems we’ve spotted.

Having problems with flickering lights since smart meter installed this past summer.  the problem is through out the house,  My generator was servcied yestrday and he checked all the boxes and wiring and said all ok. My neighbors having same problems.

power company called out two days in a row.  the doe no say what they found or what they did per customer servce they dont give out that info.  She denied it is the smart meter.

I am afraid of a fire or damage to my appliances and electronics. 

what can be done

Hi @Toni4610 

The chances of the Smart Meter causing this are a million to one and so remote that it’s VERY unlikely. I strongly recommend you ask a qualified electrician to check everything else over - it could be a dodgy consumer unit for example, or you’re overloading circuits.

If you are concerned, please call 105 and your DNO can try to take a look.

thank you I plan on contacting the state untility board also

It sounds like you might be in Australia?

Just so you know, the OVO Forum you’re on right now is owned and operated by OVO UK rather than OVO Australia, and the users you’re talking to here are Forum Volunteers based in the UK. We don’t know a huge amount about OVO AU, but we can try to offer advice anyway as best we can. And in some cases, we can attempt to get in touch with OVO AU’s Support Team to get some general advice from them.

If you are in Australia, please be aware that we might not be able to offer advice that’s quite as accurate as what we can for users in the UK - and we can’t promise that we know your wiring setup as it likely differs from what’s used in the UK. I definitely recommend asking a local qualified electrician for help before acting on any advice we offer here.

If you’re OK with this and would like us to try offering some advice, please post photos of your meter(s), your fuseboard/consumer unit and anything else that you think might be useful for us to see. If you’d rather not do that, then that’s totally OK too! Just let us know and we’ll still advise you if you’d like us to.

Hey @Toni4610,

Sorry for the issues you’re having, 

Are you with OVO Energy in the UK? The smart meter installation may have highlighted an underlying issue with a faulty appliance, but its unlikely to be the cause of this problem. It’s unusual that the neighbors supply is also affected, I wonder if it could be something to do with the supply going into the property. 

I'd advise getting an electrician out ASAP. You could also contact your DNO if the power cuts out, or if you feel there is a safety hazard.

Our website has more information on what to do in an emergency. 

Power cuts - getting the lights back on...

Power cuts usually don’t last long, but if it’s more than a few hours you’ll need to call your Distribution Network Operator (DNO) on 105 – they’re the people responsible for problems with the cables supplying electricity to your home. Before you ring, remember to:

• Check your trip switch to make sure there’s not a fault with your wiring or electrical items.
• See if your neighbours have power. If they have, it’s likely there’s a problem with the local network – call your DNO on 105 (this is free of charge from most landline and mobile numbers)

Keep us posted!

The lights 1st and 2nd floor lights have started flickering on both circuits. The consumer unit was replaced about 3 years ago and the OVO smart meter about 2 years ago. An electrician came on an emergency call out, checked and confirmed the problem was on the supply side.

This morning  the power power supply to the house has been flickering and trying to contact an emergency response team has OVO has proved impossible despite 75min on the phone, fruitless calls to customer service who said they couldn’t deal with today but would email ”later”.  

This will mean explaining all again, and I don’t know when they will be able to deal with this emergency.

OVO have been good so far regarding online billing etc, but so far they seem unable and/or not geared up to deal with associated electrical  issues when they arise. 

Hi @Ramiro ,

Try Live Chat at https://ovoenergy.com/help instead - it’s 100x faster!

If it's the incoming supply (up to and including the DNO fuse) then that is the responsibility of UK Power Networks and you can call 105 from your phone to see if it is a local supply issue rather than anyting associated with just the house and it's wiring. If they say there is nothing wrong with the network distribution then it will be something wrong with the house and it's wiring. Up to and including the meter will be Ovo. After the meter will need an electrician but an electrician could advise for any house fault.

I believe I've got the boundaries right but someone else may correct me.

Peter