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Lights flickering throughout flat since Smart Meter installation

  • 31 December 2022
  • 27 replies
  • 1833 views
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27 replies

Blastoise186
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Userlevel 7
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It sounds like you might be in Australia?

Just so you know, the OVO Forum you’re on right now is owned and operated by OVO UK rather than OVO Australia, and the users you’re talking to here are Forum Volunteers based in the UK. We don’t know a huge amount about OVO AU, but we can try to offer advice anyway as best we can. And in some cases, we can attempt to get in touch with OVO AU’s Support Team to get some general advice from them.

If you are in Australia, please be aware that we might not be able to offer advice that’s quite as accurate as what we can for users in the UK - and we can’t promise that we know your wiring setup as it likely differs from what’s used in the UK. I definitely recommend asking a local qualified electrician for help before acting on any advice we offer here.

If you’re OK with this and would like us to try offering some advice, please post photos of your meter(s), your fuseboard/consumer unit and anything else that you think might be useful for us to see. If you’d rather not do that, then that’s totally OK too! Just let us know and we’ll still advise you if you’d like us to.

Securing energy by zapping security bugs... For that is The Blastoise Way!
Emmanuelle_OVO
Rank
Userlevel 7

Hey @Toni4610,

 

Sorry for the issues you’re having, 

 

Are you with OVO Energy in the UK? The smart meter installation may have highlighted an underlying issue with a faulty appliance, but its unlikely to be the cause of this problem. It’s unusual that the neighbors supply is also affected, I wonder if it could be something to do with the supply going into the property. 

 

I'd advise getting an electrician out ASAP. You could also contact your DNO if the power cuts out, or if you feel there is a safety hazard.

 

 

Our website has more information on what to do in an emergency. 

 

Power cuts - getting the lights back on...


Power cuts usually don’t last long, but if it’s more than a few hours you’ll need to call your Distribution Network Operator (DNO) on 105 – they’re the people responsible for problems with the cables supplying electricity to your home. Before you ring, remember to:

  • Check your trip switch to make sure there’s not a fault with your wiring or electrical items.
  • See if your neighbours have power. If they have, it’s likely there’s a problem with the local network – call your DNO on 105 (this is free of charge from most landline and mobile numbers)

 

Keep us posted!

Renewable Energy? Big Fan.

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