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Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
Apr 17, 2023 9:19 AM UTC

Updated on 14/10/26 by Ben_OVO

 

A flashing WAN light is a good thing, @Michael15. If the light is flashing, the meter is connected to the WAN (Wireless Area Network), which is necessary for the meter to send us readings automatically. Please check how many times the light flashes between pauses.

 

One flash between pauses means very low signal, five means great signal. If the light is solid, there's no WAN.

 

Here’s some things to check, if your meter has no or poor WAN:

  1. How strong is the mobile phone signal next to your meter?

  2. Is there anything metallic in the way of the meter which could be moved?

  3. If the meter has something metallic blocking the signal - for instance a mirror or an ironing board - then moving this may solve the problem.

  4. Is your electricity meter in a metal box (e.g a metal meter cupboard)? 

  5. Is your electricity meter in a basement, or is it partially enclosed (e.g in a closed cupboard under the stairs)?

 

For more info on your Secure Liberty smart meter, see our guide here: 

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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6 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Apr 14, 2023 2:49 PM UTC

Hi @Michael15 ,

I need to identify your meter first. Please post photos of it so I can check what you have.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 1
Michael15Author
Rank 1
Apr 14, 2023 3:02 PM UTC

 

Blastoise186
Super User
Blastoise186Super User
Super User
Apr 14, 2023 3:10 PM UTC

Ok thanks. In that case, give this tool a spin: https://smart-meter-help.ovoenergy.com .

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 1
    Michael15Author
    Rank 1
    Apr 14, 2023 3:12 PM UTC

    I may have found the problem,  the mobile meter had no batteries in it.  I've just put 2 in, hoping this helps 

    Tim_OVO
    OVO Staff
    Tim_OVOBest Answer
    OVO Forum Legend
    Apr 17, 2023 9:19 AM UTC

    Updated on 14/10/26 by Ben_OVO

     

    A flashing WAN light is a good thing, @Michael15. If the light is flashing, the meter is connected to the WAN (Wireless Area Network), which is necessary for the meter to send us readings automatically. Please check how many times the light flashes between pauses.

     

    One flash between pauses means very low signal, five means great signal. If the light is solid, there's no WAN.

     

    Here’s some things to check, if your meter has no or poor WAN:

    1. How strong is the mobile phone signal next to your meter?

    2. Is there anything metallic in the way of the meter which could be moved?

    3. If the meter has something metallic blocking the signal - for instance a mirror or an ironing board - then moving this may solve the problem.

    4. Is your electricity meter in a metal box (e.g a metal meter cupboard)? 

    5. Is your electricity meter in a basement, or is it partially enclosed (e.g in a closed cupboard under the stairs)?

     

    For more info on your Secure Liberty smart meter, see our guide here: 

     

     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      Rank 1
      Michael15Author
      Rank 1
      Apr 26, 2023 2:05 PM UTC

      Thanks Tim, this is the best reply *****

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