Issues getting a replacement THTC Meter in Scottish Highlands

Try again - you can contact them directly, but some agents make it a little tricky to get transferred over

​@Blastoise186 

I will wait until the end of February by which time 3 months will have passed since my failed installation and then I intend to escalate it by any means available.  It's not like I haven't tried and they have all the information and complaints on their system. 

Thanks anyway 

Hey ​@janie and ​@Blastoise186, 

I just wanted to interject in your discussion to provide some context. 

​@Blastoise186 - 

“The agent you spoke to likely doesn’t have the same access to information as we do.

You need Squad 70 - they’re the ones who are best placed to figure this out.” 

Janie has already spoken with our Support Team/Squad 70 and the advice they were given was correct. Pushing back on this will only cause unnecessary friction and add to an already tense situation. 

​@janie The infrastructure team is working hard to find a long-term solution. We understand that the wait is frustrating, but we want to avoid implementing short-term fixes that will only require additional work later. We have a list of all affected customers and will contact you with next steps as soon as a solution is available.

I hope this clears things up and if you have any questions let me know and I can try and get answers for you! 

​@Chris_OVO 

Many thanks for this confirmation 

 I'm feeling the same as you. Just along the road towards Perth and unable to get a new smart meter fitted due to signal issues. No comms and wondering what'll happen come June. Ok...looks here like they'll install some dumb meter but what will be the effect on my bill?

We’re not keen to speculate on the answer I’m afraid ​@Jonny Early , but we will let you know when OVO tells the Forum Volunteers (myself included) what the end-game solution will be.

I just don’t want to say X thing and then drop you off a cliff when it turns out to be wrong, so I’m having to hold back right now.

They seem to be in the process of looking at other options regarding signals etc but not had any confirmation 

Thanks for the feedback ​@Blastoise186 and ​@janie. Look forward to hearing more as soon as news becomes available. 🤞

​@Blastoise186 

​@Chris_OVO 

Have just received an email asking me to rebook a smart meter appointment,  can anyone confirm if they have sorted out the no signal issues in the DD2 area or has this email just been automatically generated. 

If you’re getting that email, it’s likely OVO has identified your setup as being eligible for migration.

Whether that’s to an instantly fully active Smart Meter, or to a pre-configured one that’ll get comms later I can’t say - but it’s a good sign regardless. We highly recommend you accept the offer ASAP anyway, as otherwise things may break.