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Cole_Pffeifer
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November 2, 2023
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In-Home Display not showing my gas usage?

  • November 2, 2023
  • 34 replies
  • 7282 views

So my electric is with OVO who recently just upgraded my smart meter to a SMETS2 meter with a IHD 3. My gas is with British Gas who installed a SMET2 smart gas meter. 

 

I was told by both engineers who installed these meters that I'll be able to see live usage on my in home display with both of these meters. However, my gas usage is not showing up on my in-home display and it's been 3 days since installation. 

 

I spoke to someone from OVO who was determined that two different suppliers can't be showing on one in home display. 

 

I spoke to British gas and they're telling me to wait and the usage will show up on my IHD 3. 

 

Apparently my gas smart meter is communicating with my electric meter because the gas light on the SMETS2 meter flashes and flashes every 5 secs. 

 

Why will my gas usage not show up on my IHD and isit even possible to do so? 

 

Thanks 

Best answer by Cole_Pffeifer

Updated on 19/12/25 by Chris_OVO

Update: 

 

I finally have an in home display that shows my gas usage. 

 

British gas came out this morning and gave me a separate IHD that shows gas usage only. 

 

They kept telling me to contact OVO as it's their problem apparently. @Blastoise186 told me it's not therefore, I threatened to leave British Gas to come to OVO. They arranged an engineer to come within 24 hours, who did his thing within 5 mins and left me with an IHD. 

 

Finally RESOLVED. 

 

Special Thanks to @Blastoise186 for giving me all the necessary information and help. 

34 replies

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C
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Cole_PffeiferAuthor
Rank 2
November 7, 2023

Yeah I appreciate you giving this information. I'm really desperate to be able to see my gas usage on my IHD in order to save money and keep some heating on in these trying times. That's why I got both of my meters upgraded thinking this would be possible. 

 

Is there any easy way of putting this forward to British Gas when I contact them tomorrow? I doubt anyone I speak to tomorrow will have a clue in running a SR 8.7.2 against my Gas Proxy/Gas Meter/GPF. 

 

Shall I still keep this thread updated in what happens? 

Blastoise186
Super User
Blastoise186Super User
Super User
November 7, 2023

Not really possible to tone down the tech details I’m afraid, unless you take out critical info. Try giving them a link to this thread, that sometimes works.

And sure, feel free to keep us posted! It might help others who run into this situation.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
C
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Cole_PffeiferAuthor
Rank 2
November 13, 2023

UPDATE:

 

British gas are adamant that it's OVO's problem as they didn't install the meter that links to in home display. 

 

At this point I believe it's just a lost cause and I'd probably have to go duel fuel with either company in order to get both readings on my IHD. 

Blastoise186
Super User
Blastoise186Super User
Super User
November 13, 2023

Sigh… Even when you spoonfeed it to these places… They still don’t get it…

Yeah, I’m afraid going duel-fuel is your best bet in that case - and tbh it does make account management much easier.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
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    Cole_PffeiferAuthor
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    November 13, 2023

    What would be easier to move? 

    I'm guessing switching gas would be easier? 

    Or doesn't matter? 

     

    If I'm to switch to one company I rather go with what's more easy.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 13, 2023

    They’re about the same, but gas is probably easier in this case.

    If you want to move your gas to OVO, have a word with the Support Team and they’ll make the arrangements. It will be linked to your existing account.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      C
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      Cole_PffeiferAuthor
      Rank 2
      November 25, 2023

      Hi @Blastoise186, 

       

      OVO sent me this IHD instead for it to connect my gas and electric. Do you know what this means? 

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 26, 2023

      The gas meter doesn’t have the prices/tariff rates set up properly. Please ask your gas supplier to run the SMETS Command Update Tariff Configuration against the Gas Meter/Gas Proxy. Do not run it against the IHD - it will have no effect.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        C
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        Cole_PffeiferAuthor
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        November 26, 2023

        Thank you @Blastoise186 😊

        L
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        Lesleyanne
        Newcomer
        November 28, 2023

        Hi.  Just wanna say that I'm having the same trouble.  My gas with utilita.  Elec is OVO.(boost). Utilita has no connection on my ihd or my gas meter since last Jan.  I been going throu this for nearly a year.  I hav the same ihd as u. And utilita has told me that it b better if I hav gas and elec with them.  I have to manually put in a 20 or 60 digest code in my gas meter everytime I need gas.  They take the money I send throu the app but it does not go to my meter.  I've complained as I want them to check how many other payments hav not gone to my meter, as now I've been looking I paid £270 in the of Jan this year and I bet half those didn't register.  So just letting u no that if u r pay as u go u need to check yr payments r going throu to yr meter

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