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Cole_Pffeifer
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November 2, 2023
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In-Home Display not showing my gas usage?

  • November 2, 2023
  • 34 replies
  • 7282 views

So my electric is with OVO who recently just upgraded my smart meter to a SMETS2 meter with a IHD 3. My gas is with British Gas who installed a SMET2 smart gas meter. 

 

I was told by both engineers who installed these meters that I'll be able to see live usage on my in home display with both of these meters. However, my gas usage is not showing up on my in-home display and it's been 3 days since installation. 

 

I spoke to someone from OVO who was determined that two different suppliers can't be showing on one in home display. 

 

I spoke to British gas and they're telling me to wait and the usage will show up on my IHD 3. 

 

Apparently my gas smart meter is communicating with my electric meter because the gas light on the SMETS2 meter flashes and flashes every 5 secs. 

 

Why will my gas usage not show up on my IHD and isit even possible to do so? 

 

Thanks 

Best answer by Cole_Pffeifer

Updated on 19/12/25 by Chris_OVO

Update: 

 

I finally have an in home display that shows my gas usage. 

 

British gas came out this morning and gave me a separate IHD that shows gas usage only. 

 

They kept telling me to contact OVO as it's their problem apparently. @Blastoise186 told me it's not therefore, I threatened to leave British Gas to come to OVO. They arranged an engineer to come within 24 hours, who did his thing within 5 mins and left me with an IHD. 

 

Finally RESOLVED. 

 

Special Thanks to @Blastoise186 for giving me all the necessary information and help. 

34 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2023

Hmmm…

Bear with me, I’m sending this thread backstage to get some more advice.

Back in a bit!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
C
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Cole_PffeiferAuthor
Rank 2
November 3, 2023

No worries... I appreciate you even helping me. Thanks 

Blastoise186
Super User
Blastoise186Super User
Super User
November 3, 2023

Just so you know, we’re still discussing this backstage. Please bear with us as this may take until Monday or Tuesday to figure out.

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    C
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    Cole_PffeiferAuthor
    Rank 2
    November 3, 2023

    That's absolutely fine. I really do appreciate your efforts in getting to the bottom of this. 

     

    But, what confuses me is that if I was to switch and go duel fuel with either company, my equipment stays the same and magically I get live readings of both fuels on my IHD? 

     

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 3, 2023

    That’d almost certainly work.

    However, the equipment is MEANT to be supplier-agnostic and it shouldn’t matter if you’re using two different suppliers...

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    C
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    Cole_PffeiferAuthor
    Rank 2
    November 3, 2023

    That's exactly what I thought.

     

    However, please do keep me updated! 👍😁

    C
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    Cole_PffeiferAuthor
    Rank 2
    November 6, 2023

    @Blastoise186 is this correct? 

     

    But, I thought my gas meter is already communicating with my electric meter anyway? 

     

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 6, 2023

    That agent speaks the truth. OVO does not hold the encryption keys for your gas meter unless OVO is the active gas supplier for your property. However, information that I have suggests it IS possible for the IHD to deal with two different suppliers at once.

    I received useful information some time ago from an industry contact who wishes to remain anonymous. To this day, I respect their request for anonymity so I hope you can understand that. But I feel it’s appropriate to give you the information I have in my archives.

    According to my contact, the gas supplier (British Gas in your case) just needs to run SR 8.7.2 against your Gas Proxy/Gas Meter/GPF to Authorise the IHD to get information from the Gas Proxy/Gas Meter. That should do the trick - but only the active GAS supplier can do it.

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    C
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    Cole_PffeiferAuthor
    Rank 2
    November 6, 2023

    Okay understood. 

     

    I'll take this to my gas supplier and see what happens. I really appreciate your help and information to my situation. 

     

    Thank you!! 👍

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 6, 2023

    No worries. Technically, I’m not really meant to tell you that information because it often isn’t useful to the community here. But sometimes needs must and this feels like one of those cases.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd