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Rank 1
RitaP
Rank 1
Jan 10, 2019 2:30 PM UTC
Solved

I've got smart meters, so why did Morrisons Data Services come to read my meters?

Hi. I am a bit concerned that, even though I have a smart meter, someone from Morrisons called to read my meter. I thought having a smart meter obviated having someone call to the house. Fortunately my daughter was at my house at the time as, if I had been on my own, it would have made me very uncomfortable.
Eva_OVO
Eva_OVOBest Answer
OVO Staff
Jan 15, 2019 12:09 PM UTC

Updated on 20/04/26 by Ben_OVO

 

Sorry for any confusion or distress caused by the recent meter reader visit.

 

Even if you’ve got a smart meter installed, we’re required to carry out certain checks on your meter every 1 - 2 years. We use Morrisons Data Services to carry out these checks so you if you’re concerned you can ask the visiting meter reader for some ID to confirm this. You can find out more on our website.

 

If you qualify for extra services as part of our Priority Service Register (for our customers who may require extra support) you can also set a personal password so in future all visiting engineers will confirm this to you, giving you an added sense of security. Read more about this and find the application form here.  

 

Hope this helps put your mind at ease. 

 

 

My friend told me how electricity is measured and I was like Watt!
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Rank 6
Infiltrator
Rank 6
Jun 11, 2026 4:10 PM UTC

I had a card through the door from Morrisons (again..), the card said you can take a manual reading and submit it via the Morrisons website - except Morrisons have rebranded and none of the phone numbers or website links work anymore. So I phoned OVO support to ask for updated contact details - the agent went away to ask and on his return he said no-one could help with this, and anyway I had a working smart meter so I shouldn't need a visit from the Morrisons meter readers - I give up, I know when I'm beaten.…

Ben_OVO
Community Manager
Ben_OVO
Community Manager
Jun 12, 2026 7:42 AM UTC

Morning ​@Infiltrator, nice to hear from you 😊. I hope you’re doing well.

 

Thanks for this info - did you follow the details on the Morrisons (MDS) card to get through to the disused web address? I’ll see if I can find somebody to feed this back to them.

 

Don’t worry about sending them a read if you know you’ve got a working smart meter. MDS visit our customers’ properties to read meters, and they won’t be aware of whether a smart meter is in comms or not. If we’re getting the reads from your meter then all is fine 👍.

 

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