I have a Geo Trio 2 IHD but the online setup is greyed out?

Just to mention… The IHD you received (Geo Trio II Touchbutton) requires a Wi-Fi Module add-on to enable Wi-Fi functionality. Geo used to sell those modules via their website, but these appear to have been discontinued.

It is only the Geo Trio II Touchscreen that had built-in Wi-Fi, but these seem to have been rarely given out by ANY supplier for some reason, especially recently. I’d recommend against repeatedly asking for more IHDs from OVO - you probably won’t get the touchscreen variant because OVO doesn’t have any in stock anymore and they’ve not been in stock for at least a couple of years IIRC. More importantly, the Wi-Fi is only used for the Geo Home service anyway, which doesn’t seem to be actively available right now.

If you are truly sticky about having a Wi-Fi and/or Internet enabled IHD, I would suggest you go for the Hildebrand Glow IHD instead of prodding OVO. Remember that OVO is not obligated to give you more than one IHD (unless faulty within 1 year) so you got lucky by being sent more than that at all.

Thanks for reponding and for explaining the situation so clearly, I hadn’t realised that having told me I would get wifi connectivity to allow me access to the 30 minute data, they were under no obligation to do so!

I was a user of the now defunct Meniscus home energy sytem which gave access to such data, albeit via a repurposed  current cost bridge unit using data from a EON home display.

I’ve just come onto the forum again to see if there are any ways to download my data from Ovo, or get access to the data it collects…..

You can get to the 30 minute data via MyOVO anyway - OVO doesn’t get it via your IHD. You’ll see it in there the following day.

If you want to download the data the easy way, use a Hildebrand Glow IHD and you can get instant access that way.

So you can’t download it as raw data as you can with octopus?

You can request it from OVO or you can query the API for it if you know how.

There are a number of third-party DCC users who can retrieve the half-hourly (Hh) data from your meter, for example Bright, Loop and n3rgy. You may have to open an account with, say, Loop before you can sign in to n3rgy. They all make it possible to retrieve the Hh data as time-stamped CSV.

It’s quite simple to retrieve yesterday’s Hh data from OVO as JSON, but the third parties are often able to produce data less than an hour old.

Thanks both, I’ll have a look at both options, csv looks the best option for an old fart like me!!