Hi I have a Geo Trio 2 IHD with Wi-Fi. The IHD is connected to both SMETs 2 meters. However the online setup is grey out. I’s there anyway to activate this? OVO are being a nightmare at present with communications. They sent me an email to reply to due to some issues with my smart meters auto sending readings. The email is only a couple of days old, and they asked me to reply to the email. I have done so and the email address is no longer valid.
Thanks
Best answer by Blastoise186
Updated on 07/05/25 by Ben_OVO
Ok, got it. The agreement I have with Geo means I can’t reveal the full details as the full document itself is confidential. I have it on the basis of trust and because Geo believes I can make use of it on this forum.
Status Code 41 suggests a problem with the connection to the server. Try turning the entire IHD off and back on again. If that doesn’t work, you’ll need to get OVO to contact Geo for further help.
A user guide for the Geo Trio II can be found here, and our Geo FAQ’s page can be found below 👇
To get the most accurate usage data we recommend using the ‘Usage’ page of your online account and app. The data shown on this page isn’t live, and only shows from the previous day and before, however it’s more accurate than the data displayed on an IHD. You can find out more here 👇
+7So you can’t download it as raw data as you can with octopus?
There are a number of third-party DCC users who can retrieve the half-hourly (Hh) data from your meter, for example Bright, Loop and n3rgy. You may have to open an account with, say, Loop before you can sign in to n3rgy. They all make it possible to retrieve the Hh data as time-stamped CSV.
It’s quite simple to retrieve yesterday’s Hh data from OVO as JSON, but the third parties are often able to produce data less than an hour old.
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