Skip to main content
H
Rank 1
Hercs74
Rank 1
October 28, 2022
Solved

I have a Geo Trio 2 IHD but the online setup is greyed out?

  • October 28, 2022
  • 27 replies
  • 5064 views

Hi I have a Geo Trio 2 IHD with Wi-Fi.  The IHD is connected to both SMETs 2 meters.  However the online setup is grey out.  I’s there anyway to activate this?  OVO are being a nightmare at present with communications.  They sent me an email to reply to due to some issues with my smart meters auto sending readings.  The email is only a couple of days old, and they asked me to reply to the email.  I have done so and the email address is no longer valid.

Thanks 

Best answer by Blastoise186

Updated on 07/05/25 by Ben_OVO

 

Ok, got it. The agreement I have with Geo means I can’t reveal the full details as the full document itself is confidential. I have it on the basis of trust and because Geo believes I can make use of it on this forum.

 

Status Code 41 suggests a problem with the connection to the server. Try turning the entire IHD off and back on again. If that doesn’t work, you’ll need to get OVO to contact Geo for further help.

 

A user guide for the Geo Trio II can be found here, and our Geo FAQ’s page can be found below 👇

 

To get the most accurate usage data we recommend using the ‘Usage’ page of your online account and app. The data shown on this page isn’t live, and only shows from the previous day and before, however it’s more accurate than the data displayed on an IHD. You can find out more here 👇

 

27 replies

Show previous replies
Jeffus
Rank 20
Jeffus
Rank 20
November 4, 2022

@oldun email address for GEO

customerservices@geotogether.com

They direct users to this email

    D
    Newcomer
    David Jefferies
    Newcomer
    January 26, 2023

    Just to let people know l have a geo Trio 11 the engineer changed it from a chameleon this is far better as it shows me instantly what I am using, however there was no WiFi so I sent away for the module £19:95 from Geo fitted it connected to WiFi no problem, but the online setup is greyed out, Geo support was excellent however doing what they asked to get it working didn't make any difference, so they said just sent it back for a refund which I have. The problem it's not the Geo Trio but OVO at the moment they haven't the time or resources to sort it out. I hope this helps 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    January 27, 2023

    Hey @David Jefferies,

     

    Really glad to hear you like your new Geo Trio In Home Display!

     

    Sorry to hear of the issues you’re having with the online set up, the following similar threads might be helpful to you:

     

     

    We have this FAQ which might be useful:

     

     

    Renewable Energy? Big Fan.
    D
    Newcomer
    David Jefferies
    Newcomer
    January 27, 2023

    Hi Emanuel l did everything what we are asked to do, everything is working fine it's just that it will not connect to the cloud, so the problem is not the unit that is fine it cannot connect to something if that something is the cloud which isn't switched on to receive it, so the question is who runs the cloud to get them to switch it on

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    January 30, 2023

    Hey @David Jefferies,

     

    I believe the cloud is owned by a number of companies, for example Google had a cloud, Apple had icloud which is their version built into all of their apple products. 

    Renewable Energy? Big Fan.
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    January 30, 2023

    Hi @David Jefferies if I search for ‘cloud’ on the geo site I get this (link below) which seems to indicate (part way down the page) that it is geo's cloud which needs to be connected to the IHD

    https://support.geotogether.com/en/support/search/solutions?term=Cloud

    Incidentally, isn’t that the part of their system that links to a smart thermostat?

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 30, 2023

    You probably want the GEO Home app for this. :) And yes, it links their thermostat too iirc

    Hey (name removed purely to avoid unwanted mention pings),

     

    I believe the cloud is owned by a number of companies, for example Google had a cloud, Apple had icloud which is their version built into all of their apple products. 

    Remind me to explain how that works sometime.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    S
    Newcomer
    swatso3
    Newcomer
    March 21, 2025

    Having had a non Internet conncted IHD3 left at the time of installation, I have asked for, and eventually had delivered, a GEO Trio IHD snt through the post. As promised the unit connected quickly to the meter but I cant find the option to connect to my wifi. Having specifically asked for an internet enabled diplay, i’m sure OVO wouldn’t have sent me a unit without an internet module fitted. Any pointers on how to enable it. There are no options for wifi in the settings menu

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    March 22, 2025

    There are a few different versions. Don’t know if this might help 

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      S
      Newcomer
      swatso3
      Newcomer
      March 22, 2025

      Thanks very much, it has helped me identify that the model they have sent does not have wifi capabilities. There is no wifi icon on the screen. It didn’t help that there were no instructions provided!

      I'll call customer services again and hopefully third time lucky!

      Thanks again

        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd