In response to OVO's 'encouragement', our 'smart' meter system (so far, marked only by its dumbness) was fitted on 18th December. The IHD (In Home Display) shows some (and inconsistent) info about electricity usage and none about gas - I note that other contributors have flagged this problem.

Compared with the known power rating of various appliances (I tend to use our microwave since it is programmable for a wide range of different power outputs), the IHD is showing much higher electricity usage that I would have expected.

So far, there is no info at all on the OVO website regarding our gas usage and, as elderly people, my wife and I struggle to press the buttons and read the figures on the new gas meter - that is equipped with an entirely blank display...

OVO customer support promised that someone would arrange to visit and check the system within five days of my notifying the problem. Nothing has happened - except for a further email politely telling me to shut up and wait. I can provide these emails if needed.

At the very least, I need to be able to compare power usage now with the historical readings I have supplied for several years in order to check the accuracy of the meters - but this information is no longer readily available when I log in.

As you can see, this is very frustrating and worrying - gas and electricity costs are major issues for pensioners. I would welcome some proper (and understandable) information and, of course, solutions to these problems.