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Lauren87
Rank 2
February 16, 2024
Solved

Gas kwh big jump in usage for unknown reason

  • February 16, 2024
  • 12 replies
  • 1792 views

I had to submit my meter readings manually after my smart meter decided to just not send them anymore. I was unable to enter the readings online so contacted the web chat advisor. He asked me to take photographs of the meter readings due to them not sounding correct. 

I then received an updated bill stating I needed to up my DD to £1038 a month from £191 I usually pay. I'm absolutely shocked and definitely can't afford this. 

My usage is stating that I used over 7000kw of gas in January. My January 16th meter reading was 07935 KW (sent by smart meter), today's reading is 90302kw. I barely put the heating on and my smart meter shows I use around £7 a day on gas and electric (electric is always higher than gas in my house). 

What do I need to do now? Surely this is an error on my meter?

 

Best answer by BPLightlog

Updated on 04/12/25 by Ben_OVO

 

@Lauren87 , the reading you need for the bill is the one with m3 on the screen so 8038 not the other with kWh .
If you send that photo and ask them to correct the bill.

 

There are many possibilities as to why usage may have appeared to jump for an unknown reason, this topic may help explain why:
 

 

12 replies

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BPLightlog
Super User
BPLightlogSuper User
Super User
February 17, 2024

That meter is confusing (to me). You are supplied in cubic metres (m3) which gets converted to kWh for your bill. The kWh on the meter is an approx calculation and so not used. 
All the other ‘smart’ readings are using the m3 figures. 
They should have noticed when you sent the photos but obviously didn’t.

I don’t know if your meter needs a restart but as long as the ‘lever’ by the meter is on, it should be supplying gas. 
 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    L
    Rank 2
    Lauren87Author
    Rank 2
    February 17, 2024

    I've just gone back to 'how to take a meter reading' and it clearly states to use the m³ numbers. Just me being dozy. I can relax now, knowing I'm not having to pay £1000 a month for my freezing cold house.

    Thank you all for your help, I definitely got more from you guys than the online chat with OVO! Who I have dealt with twice today already, sent photographs and explained the circumstances and still got told to wait 10 working days whilst they looked into it.

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd