Skip to main content
L
Rank 2
Lauren87
Rank 2
February 16, 2024
Solved

Gas kwh big jump in usage for unknown reason

  • February 16, 2024
  • 12 replies
  • 1793 views

I had to submit my meter readings manually after my smart meter decided to just not send them anymore. I was unable to enter the readings online so contacted the web chat advisor. He asked me to take photographs of the meter readings due to them not sounding correct. 

I then received an updated bill stating I needed to up my DD to £1038 a month from £191 I usually pay. I'm absolutely shocked and definitely can't afford this. 

My usage is stating that I used over 7000kw of gas in January. My January 16th meter reading was 07935 KW (sent by smart meter), today's reading is 90302kw. I barely put the heating on and my smart meter shows I use around £7 a day on gas and electric (electric is always higher than gas in my house). 

What do I need to do now? Surely this is an error on my meter?

 

Best answer by BPLightlog

Updated on 04/12/25 by Ben_OVO

 

@Lauren87 , the reading you need for the bill is the one with m3 on the screen so 8038 not the other with kWh .
If you send that photo and ask them to correct the bill.

 

There are many possibilities as to why usage may have appeared to jump for an unknown reason, this topic may help explain why:
 

 

12 replies

L
Rank 2
Lauren87Author
Rank 2
February 16, 2024

This is a comparison to the year before.

 

Firedog
Super User
FiredogSuper User
Super User
February 16, 2024

Where did that ‘manual’ reading for 16 February come from? It should have been about 8000, judging by the earlier usage. Did you submit it? Do you have the photo from that date?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    February 16, 2024

    Where did that ‘manual’ reading for 16 February come from? It should have been about 8000, judging by the earlier usage. Did you submit it? Do you have the photo from that date?

    Perhaps the 9 should be an 8 ?

    So 8030 would make sense. A photo would be good but the present reading might also help

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      L
      Rank 2
      Lauren87Author
      Rank 2
      February 16, 2024

      The 09030 is from my meter outside. The bill for January shows they used estimates but it still doesn't make sense? Unless it's not basic maths used to work out KW/h

       

      Firedog
      Super User
      FiredogSuper User
      Super User
      February 16, 2024

      I think you’d better check that gas meter again: the reading you’ve given  suggests that you’ve used 1000m³ more gas than expected. 

      To make sense of the kWh figure for gas consumption, here’s the formula: 4f130948-70ff-42c7-8b19-b10ca2838a84.jpg.

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        L
        Rank 2
        Lauren87Author
        Rank 2
        February 17, 2024

         

        L
        Rank 2
        Lauren87Author
        Rank 2
        February 17, 2024

        It's saying my gas is on but I have no heating on or hot water running!

        L
        Rank 2
        Lauren87Author
        Rank 2
        February 17, 2024

        OVO are querying my bill but this can take 10 working days! 

        BPLightlog
        Super User
        BPLightlogSuper UserSolved
        Super User
        February 17, 2024

        Updated on 04/12/25 by Ben_OVO

         

        @Lauren87 , the reading you need for the bill is the one with m3 on the screen so 8038 not the other with kWh .
        If you send that photo and ask them to correct the bill.

         

        There are many possibilities as to why usage may have appeared to jump for an unknown reason, this topic may help explain why:
         

         

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          L
          Rank 2
          Lauren87Author
          Rank 2
          February 17, 2024

          Is it really? Am I that stupid? I sent the picture of the actual meter to the OVO man and he inputted that figure and didn't question it! I'll send it over now, thank you for your help!

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd