I had to submit my meter readings manually after my smart meter decided to just not send them anymore. I was unable to enter the readings online so contacted the web chat advisor. He asked me to take photographs of the meter readings due to them not sounding correct.
I then received an updated bill stating I needed to up my DD to £1038 a month from £191 I usually pay. I'm absolutely shocked and definitely can't afford this.
My usage is stating that I used over 7000kw of gas in January. My January 16th meter reading was 07935 KW (sent by smart meter), today's reading is 90302kw. I barely put the heating on and my smart meter shows I use around £7 a day on gas and electric (electric is always higher than gas in my house).
What do I need to do now? Surely this is an error on my meter?
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