Hi, I was looking through my annual usage and saw my gas was 27,000kwh a year. I live in a three bed terraced house. 2 adults, 3 kids. The heating is on in the winter months but come spring/summer and most of autumn it's not used at all. The only thing we have gas in the house is the heating. Does this seem a high usage? Thanks
Updated on 20/10/25 by Abby_OVO
Hey
Glad to see a couple of our volunteers have already stopped by to offer some help here.
It looks like you’ve got a smart meter for both gas and electric, but they’re not connecting with us at the moment. You should submit a smart meter health check to the team to see what’s going on there and see if they can sort the connection issue:
In the meantime, please continue to submit meter readings regularly as suggested by our volunteers as this helps us bill you accurately.
It’s also no wonder the gas won’t connect - that’s an S1 Gas Meter but your Electric is S2. They’re not compatible with each other.
I did hear back from our specialist who recommends having the gas meter upgraded so that it’s compatible with the electric smart meter, which will allow the gas meter to then communicate with us.
If you’ve not already reached out to the Support Team, we’d definitely recommend asking if they can schedule an upgrade for the gas meter, and that you continue to submit meter readings as often as possible in the meantime.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
